Service Advisor

Barretts; Ashford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive company in Ashford is seeking a Service Advisor to join their Aftersales Department. The ideal candidate will deliver exceptional customer service, manage service bookings, and provide vehicle updates. Full training is offered, and a Full Clean UK Driving Licence is essential. This role includes a 45-hour work week with competitive benefits including 32 days annual holiday and discounted servicing.

Benefits

32 days annual holiday

Welcoming pack & company induction

Discounted servicing & parts

Annual staff social events

State of the art working environment

Qualifications

• Previous/current customer service experience within the motor industry.
• Strong verbal communication skills with the ability to work well with others.
• Excellent organisation and time management skills with the ability to work to deadlines.
• Upselling experience as well as being comfortable in a fast-paced environment.
• Able to maintain customer service levels whilst meeting deadlines.
• A Full Clean UK Driving Licence is essential.

Responsibilities

• Providing care and updates to customers while their vehicles are in for service & repairs.
• Providing estimates, booking and scheduling service/repair work.
• Ensure customers are fully informed of all available extras, accessories, and products.
• Be a main point of contact and offer support and guidance to customers.
• Be an ambassador for the Brand & its products.
• Utilising digital solutions such as My BMW/My MINI App.

Skills

Customer service experience

Strong verbal communication

Organisational skills

Time management

Upselling experience

Job description

Social network you want to login/join with:

Barretts BMW MINI have an opportunity for a Service Advisor to join our expanding Aftersales Department in Ashford, Kent.

You will be representing one of the motor industries most iconic brands at an exciting time as they lead the way in luxury and innovation.

The successful applicant will be able to extend an exceptional level of customer service and deliver a ‘Customer First’ experience. You must have excellent communication skills, be well organised and be able to remain calm under pressure. Experience in the role is preferred but not essential as full training will be provided.

Role of a Service Advisor:

• Providing care and updates to customers whilst their vehicles are in for service & repairs.
• Providing estimates, booking and scheduling service/repair work.
• Ensure customers are fully informed of all available extras, accessories, and products.
• Be a main point of contact and offer support and guidance to customers when required.
• Be an ambassador for the Brand & its products.
• Utilising digital solutions such as the My BMW/My MINI App and the use of an Ipad.

Requirements:

• Previous/current customer service experience within the motor industry.
• Strong verbal communication skills with the ability to work well with others.
• Excellent organisation and time management skills with the ability to work to deadlines.
• Upselling experience as well as being comfortable in a fast-paced environment.
• Able to maintain customer service levels whilst meeting deadlines.
• A Full Clean UK Driving Licence is essential.

You would be required to work a 45 hour week. Working hours would be 07:30 – 17:30 Monday to Friday with a 1 hour lunch break & a 1 in 5 pro rata on a Saturday, 8:00 -13:00.

Company Benefits:

• 32 days annual holiday (includes 8 bank holiday days)
• Welcome pack & company induction.
• Discounted servicing & parts across the Group
• Annual staff social events
• Barretts Summer Ball (held every 2 years)
• State of art working environment

Service Advisor – BMW MINI Ashford

Barretts BMW MINI have an opportunity for a Service Advisor to join our expanding Aftersales Department in Ashford, Kent.

You will be representing one of the motor industries most iconic brands at an exciting time as they lead the way in luxury and innovation.

The successful applicant will be able to extend an exceptional level of customer service and deliver a ‘Customer First’ experience. You must have excellent communication skills, be well organised and be able to remain calm under pressure. Experience in the role is preferred but not essential as full training will be provided.

Role of a Service Advisor:

• Providing care and updates to customers whilst their vehicles are in for service & repairs.
• Providing estimates, booking and scheduling service/repair work.
• Ensure customers are fully informed of all available extras, accessories, and products.
• Be a main point of contact and offer support and guidance to customers when required.
• Be an ambassador for the Brand & its products.
• Utilising digital solutions such as the My BMW/My MINI App and the use of an Ipad.

Requirements:

• Previous/current customer service experience within the motor industry.
• Strong verbal communication skills with the ability to work well with others.
• Excellent organisation and time management skills with the ability to work to deadlines.
• Upselling experience as well as being comfortable in a fast-paced environment.
• Able to maintain customer service levels whilst meeting deadlines.
• A Full Clean UK Driving Licence is essential.

You would be required to work a 45 hour week. Working hours would be 07:30 – 17:30 Monday to Friday with a 1 hour lunch break & a 1 in 5 pro rata on a Saturday, 8:00 -13:00.

Company Benefits:

• 32 days annual holiday (includes 8 bank holiday days)
• Welcome pack & company induction.
• Discounted servicing & parts across the Group
• Annual staff social events
• Barretts Summer Ball (held every 2 years)
• State of art working environment

About Barretts:

In 2022, Barretts celebrated its 120th anniversary, as a family-owned & operated business. Barretts is one of the few family businesses that have been trading in Canterbury since the turn of the last century, providing a unique, personal, and first-class customer service across Kent.

Barretts has evolved from selling cycle fittings in 1902 to acquiring & developing multiple leading vehicle franchises in the Canterbury & Ashford areas.

We pride ourselves on customer service, and with over 100 years of experience, we know the level of service you expect to receive from a trusted family dealership. We are passionate about making the car buying process an enjoyable experience, with our team of professional staff, that you can trust and rely on to guide you through seamlessly.

Barretts combine traditional values of the past, with the cars of today.

With pay plans that reward you and a management team that will support you throughout, it’s a great opportunity for an ambitious candidate.