Service Advisor

Jago Consultants; Ashford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in Ashford is seeking a Service Advisor to join their friendly team at a busy motor garage. This role includes advising customers on vehicle service needs, managing repair documentation, and ensuring high customer service standards. Ideal candidates will have prior experience and strong communication skills.

Qualifications

• Experience as a Service Advisor in a motor garage environment.
• Full driving licence.

Responsibilities

• Ensure customers are informed of service and repair requirements.
• Advise on repair costs and sell additional products.
• Document warranty work and manage invoicing.

Skills

Customer service skills

Communication

Sales skills

Job description

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Service Advisor needed in the Ashford area of Kent

We are working with a Motor Garage who are actively looking for a Service Advisor to join there friendly team. Ashford area of Kent.

Job Role – Motor Vehicle Service Advisor

Salary – Negotiable depending on experience

Service Advisor Duties include:

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
• Produce job cards on in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

For this Service Advisor position you will have:

• Some experience working as a Service Advisor within a motor garage – can be either passenger cars / commercial / HGV / LCV environment
• Full driving licence

As a Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.