Service Administrator (West Central Services) - 485807

Children First; Glasgow; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

40 days annual leave

Pension & wellbeing support

Flexible & hybrid working arrangements

Westfield Health access

Blue Light card discount

Fair Work accredited workplace

Job summary

Children First in Glasgow is seeking a Service Administrator for our West Central Services, a fully office-based role that supports the team with essential administrative, IT and financial tasks. You will be the first point of contact for visitors and telephone inquiries, using initiative to provide a relational and responsive service.

The role is based in the Pollok area of South Glasgow, supporting communities across Glasgow and surrounding areas.

Qualifications

• Excellent administrative, IT and financial skills.
• Provide a front-line reception service, as the first point of contact to external visitors and telephone callers, using initiative to ensure a relational and responsive service.
• Ability to maintain diaries, schedule and coordinate meetings and appointments.
• A cool head and clear mind at times of pressure.
• Thinks it's a privilege to work for and on behalf of children and families.
• Is kind and will bring their whole selves to the job: heart and mind.

Responsibilities

• Provide administration and support to West Central Services in Glasgow.
• Serve as first point of contact for visitors and callers, answering questions and responding to queries with initiative.
• Maintain diaries and coordinate meetings and appointments.
• Support teams to deliver services for children and families.

Skills

Administrative skills

Reception duties

Diary management

Calm under pressure

Child-focused mindset

Kind and authentic

Job description

Job Title: Service Administrator (West Central Services)

Reference number: CF26-42

Location: Glasgow

Salary: Band B, £25,155 - £30,083 per annum

Post Type: Permanent, full-time

Closing Date: 11th September 2026

Interview Date: 21st September 2026

In this role, you'll:

This is an exciting opportunity to be part of our West Central Services, to positively impact on the lives of children, young people and their families. These are innovative services, working alongside children and their families within communities across Glasgow, Inverclyde, Renfrewshire and South Lanarkshire. Our main community hub is in the Pollok area of South Glasgow, where this role would be based.

Children First along with our partners share a determination to act upon the recommendations from The Independent Care Review and deliver The Promise to children and young people. We are also determined that the full incorporation of the UNCRC means that children will have their rights respected in all areas of their lives and will have a real say in the way they are supported.

We'd love to hear from you if you have:

• will possess excellent administrative, IT and financial skills to support the work of Children First


• provide a front-line reception service, as the first point of contact to external visitors and telephone callers, answering questions and responding to queries using own initiative as appropriate to ensure a relational and responsive service is provided


• ability to maintain diaries, schedule and coordinate meetings and appointments


• a cool head and clear minded at times of pressure


• thinks it's a privilege to work for and on behalf of children and families and


• is kind and will bring their whole selves to the job: heart and mind

Above all else, the most important thing to us is that you are someone that will support the teams who are doing the right thing for children and their families at every turn.

What we offer:

• A workplace with values of with love, with purpose and with strength


• 40 days annual leave, inclusive of bank holidays


• Pension scheme and wellbeing support


• Flexible and hybrid working arrangements


• Access to Westfield Health, giving colleagues and their families confidential counselling support, wellbeing resources, and access to health and lifestyle benefits to support physical and mental wellbeing.


• Blue Light card discount


• A Fair Work accredited workplace

Base

You will be based in our community hub in Pollok. Due to the needs of the service, this is a fully office-based role.

Our Values

Living our values, you will help create a workplace where our people can thrive, ensuring we deliver the best possible support to children and families.

With love, we put children first.

With purpose, we transform lives together.

With strength, we do whatever it takes to protect Scotland's children.

Children First is the working name of the Royal Scottish Society for Prevention of Cruelty to Children. Registered Charity No: SC 016092