Service Administrator (Scotec)

Orona; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the lift and elevator industry is seeking a motivated Service Administrator in Glasgow. The position involves working closely with managers to provide excellent service, handle inquiries, and prepare quotations. Ideal candidates will demonstrate strong communication skills and a background in administration and sales.

Benefits

Medical cash back

Loyalty awards

Holiday entitlement

GP24 service

Eye test vouchers

Life assurance

Qualifications

• Experience in a fast-paced environment preferred.
• Background in estimating and sales is advantageous.

Responsibilities

• Prepare quotations and manage customer inquiries.
• Maintain accurate data in the Service Management System.
• Support service administration functions.

Skills

Time Management

Communication

Organizational Skills

Job description

We are looking for a Service Administrator to join our team. The role involves working with the Service and Service Sales Managers to ensure the local maintenance team delivers excellent service to customers. Responsibilities include maintaining accurate data in the Service Management System, administering operational worksheets, and providing reports. The role also supports estimating, issuing, and following up on quotations for repair work.

Contract Support

Providing customer support, feedback, issuing reports, and submitting quotations for H&S and minor upgrades. Technical support from within the department is provided.

Maintaining accurate customer and contract details in the Service Management System in accordance with Quality Procedures.

Operational Support

Handling customer inquiries, phone calls, correspondence, and general office administration.

Estimating and Purchasing Support

Preparing pre-priced quotations, following up on quotes, issuing purchase orders, and coordinating with suppliers.

Reports

Preparing and updating reports for internal and external stakeholders.

Key Responsibilities:

1. Issue quotations to support insurance reports and defective units.
2. Create accurate quotations in line with company standards.
3. Generate sufficient quote volume to meet order and profitability targets.
4. Maintain regular contact with customers regarding quotations.
5. Achieve repair targets set by management.
6. Manage customer expectations regarding services.
7. Support service administration functions, including handling calls.

The ideal candidate will have experience working in a fast-paced environment, excellent time management skills, and a background in estimating and sales. Strong communication, IT, and interpersonal skills are essential.

We offer a range of benefits including medical cash back, loyalty awards, holiday entitlement, GP24 service, eye test vouchers, and life assurance. We are committed to diversity and inclusion and welcome applicants from all backgrounds.

Next Steps:

If you're motivated and passionate about the lift and elevator industry, apply now by clicking the APPLY NOW button and submitting your CV.

Requirements:

• Attention to detail, especially in report review.
• Strong organizational skills and ability to manage multiple priorities.
• Effective written and verbal communication skills.