Service Administrator Ref:0070ZD

NHS; City Of London; On-site; GBP 28,000 - 31,000; Full time

Job summary

A community health service in Wandsworth is seeking a motivated Service Administrator to provide essential administrative support to the Criminal Justice and Outreach teams. The ideal candidate will have experience in busy administration roles, excellent communication skills, and a strong commitment to supporting vulnerable individuals. This is a full-time, fixed-term position with a salary of £28,570 - £30,250 per annum.

Benefits

28 days annual leave plus bank holidays

Extra day off for your birthday

Enhanced maternity and paternity leave

Paid volunteer leave

Pension scheme enrollment

Blue Light Card access

Flexible working opportunities

Refer a Friend scheme with a £500 bonus

Qualifications

• Experience of providing great administrative support in a busy environment.
• Good level of Maths and English (verbal and written).
• Experience in a charitable organization or knowledge of the client group is advantageous but not essential.

Responsibilities

• Manage referrals and maintain accurate records.
• Support team communications and greet clients.
• Process assessments and provide clinical administrative support.

Skills

Experience of providing administrative support

Ability to communicate effectively

Excellent IT skills

Good analytical skills

Organised and able to prioritize

Job description

Overview

Join us as a Service Administrator in Wandsworth. Our team in Wandsworth are seeking an experienced Administrator to provide a comprehensive and efficient administrative service. Do you thrive in a busy environment, juggling a wide range of administration tasks and supporting many people?

Job responsibilities

We are seeking a motivated and organised Administrator to support our Criminal Justice and Outreach teams within a busy community drug and alcohol service. This is a key role providing essential administrative support to ensure smooth service delivery across both teams. You\'ll be responsible for managing referrals, maintaining accurate records, and supporting team communications. At our services in Wandsworth, WithYou works closely with lead provider, South London and Maudsley NHS Foundation Trust and partners, St Mungo\'s and the charity CDARS (Community Drug and Alcohol Recovery Services) providing free and confidential support to adults in Wandsworth experiencing challenges with drugs and alcohol. It\'s a very busy service as we have many clients to support so a smooth-running administrative team is crucial to us achieving our aims each and every day. There\'s great variety in this role ranging from greeting clients, minuting meetings, maintaining our data quality to processing assessments and providing clinical administrative support. The Wandsworth drug and alcohol service is based in Battersea and is located 10 minutes walk from Clapham Junction train station, which has a busy local shopping district. This is a full time, fixed term position until 31/03/2026. The salary is £28,570 - £30,250 per annum (this is inclusive of an Inner London Weighting payment of £4,000 per annum).

About us

WithYou provides free and confidential support, without judgement, to more than 100,000 people every year experiencing challenges with drugs, alcohol and mental health across England and Scotland. Our name reflects who we are - a positive place where people can progress, connect with others and get friendly, expert help in a way that\'s right for them.

Job responsibilities

Essential responsibilities include managing referrals, maintaining accurate records, supporting team communications, greeting clients, minuting meetings, maintaining data quality, processing assessments, and providing clinical administrative support within the Criminal Justice and Outreach teams.

Essential Skills and Qualifications

• Experience of providing great administrative support in a busy environment
• The ability to communicate effectively with a wide range of people
• Confident working in a team environment and able to work collaboratively
• A good level of Maths and English (verbal and written)
• Organised, able to manage and prioritise time and deal with changing and conflicting demands
• Good analytical skills with an eye for detail
• Excellent IT skills, including database management and be comfortable using digital media
• Understanding of work-based Health & Safety issues
• Some flexibility with working hours and location from time to time
• Experience in a charitable organisation and/or knowledge of the client group is advantageous but not essential

Experience

The ideal candidate will have excellent attention to detail, strong IT skills, and a commitment to supporting vulnerable individuals. You will be highly organised, have excellent communication skills, and be able to manage your time effectively. You will work collaboratively as part of a team to ensure a high-quality service is maintained. Above all, we are looking for someone who is passionate about what we do, with a positive and engaging approach to our clients and key stakeholders.

Benefits

• 28 days annual leave, plus bank holidays
• An extra day off for your birthday or a special occasion of your choice
• Enhanced maternity, paternity and adoption leave
• 2 days paid volunteer leave per year
• Auto-enrollment into We Are With You\'s pension scheme
• Access to a Blue Light Card for savings
• Flexible working opportunities and wellbeing resources
• Refer a Friend scheme with a £500 bonus for successful referrals (probationary period applies)

DE&I and Accessibility

DE&I: We continue to build an inclusive culture that encourages and celebrates diverse voices and experiences. We welcome applicants from underrepresented communities and backgrounds. We provide guaranteed interviews for veterans meeting essential criteria and for candidates with disabilities, with reasonable adjustments available. If you have a disability or health condition that may affect the selection process, we will make reasonable adjustments.

Disability and Disclosure

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a check with the Disclosure and Barring Service to check for any previous criminal convictions.