Service Administrator Ref:0023ZD

Integrated Care System; Twickenham; On-site; GBP 28,000 - 29,000; Full time

Job summary

A charitable organization in Twickenham is seeking a Service Administrator to provide comprehensive administrative support, ensuring a smooth-running environment. The ideal candidate will thrive in a busy setting and have excellent organizational and communication skills. This full-time, permanent position offers a competitive salary of £28,570 - £29,000 per annum, inclusive of Inner London weighting.

Qualifications

• Experience providing administrative support in a busy environment.
• Ability to communicate effectively with a wide range of people.
• Good analytical skills with an eye for detail.

Responsibilities

• Provide comprehensive administrative support and reception service.
• Ensure security and health & safety for all clients.
• Maintain data quality and assist with processing assessments.

Skills

Compassion

Organizational skills

Communication skills

Analytical skills

IT skills

Education

Good level of Maths and English

Job description

This position is based at our Richmond drug and alcohol service, With You is part of a consortium with SLaM NHS Trust, St Mungos and CDARS.

Main duties of the job

You will be part of our administrative support team, providing an all-round administration and reception service including secretarial and data related tasks. You will also provide clinical administrative support and have a role to play in ensuring the security and health & safety of everyone who comes into the service. It's a very busy service as we have many clients to support so a smooth-running administrative team is crucial to us achieving our aims each and every day. There's great variety in this role ranging from greeting clients, minuting meetings, maintaining our data quality to processing assessments and providing clinical administrative support.

About us

WithYou provides free and confidential support, without judgement, to more than 100,000 people every year experiencing challenges with drugs, alcohol and mental health across England and Scotland.Our name reflects who we are - a positive place where people can progress, connect with others and get friendly, expert help in a way that's right for them.Our staff team changes lives. If you're passionate about helping people get the support they need for issues with drugs, alcohol and mental health, we'd love to hear from you.

Job responsibilities

Join us as a Service Administrator in Richmond.

Our team in Richmond are seeking an experienced Administrator, to provide a comprehensive and efficient administrative service. Do you thrive in a busy environment, having a wide range of different administration tasks to juggle and lots of different people to meet and support? If so, then this could be the role for you.

With You is all about working with our clients to find the right path for them to get back to where they want to be, and you will be joining an amazing team of people who go the extra mile to make that happen. As a leading charity supporting people with drug, alcohol, and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year.

All applicants must submit a CV along with a cover letter explaining why they should be considered for this role. Applications will not be accepted without a cover letter. The closing date for applications is 24th August 2025. Please note: This role may close earlier than the stated deadline if we receive a high volume of applications, so we encourage you to apply as soon as possible.

The Richmond drug and alcohol service is based in Twickenham, not far from the river and the high street and less than a ten-minute walk from Twickenham train station.This is a full time, permanent position with a salary of £28,570 - £29,000 per annum (this is inclusive of an Inner London Weighting payment of £4,000 per annum).

As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring, and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans.As part of our commitment to the Armed Forces Covenant, we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role.WithYou is also a Disability Confident Employer, and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role.If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

Person Specification

Qualifications

• a good level of Maths and English (verbal and written)
• to understand work-based Health & Safety issues

Experience

• We're looking for a compassionate and motivated individual, with an exceptional ability to build meaningful relationships.
• You will be highly organised, have excellent communication skills, and be able to manage your time effectively.
• You will work collaboratively as part of a team to ensure a high-quality service is maintained.
• Above all, we are looking for someone who is passionate about what we do and has a positive and engaging approach to our clients and key stakeholders.
• To do this job successfully, you will need:
• experience of providing great administrative support in a busy environment
• the ability to communicate effectively with a wide range of people
• to be confident working in a team environment and able to work collaboratively
• to be organised, able to manage and prioritise your time and deal with changing and conflicting demands with ease
• good analytical skills with an eye for detail
• excellent IT skills, including database management and be comfortable using digital media
• some flexibility with working hours and location from time to time
• If you have worked in a charitable organisation before and/or have knowledge or experience of our client group, that would be an advantage but not essential. Above all, we are looking for someone who is passionate about what we do, with a positive and engaging approach.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.