Service Administrator-Fixed Term Contract Job Details | Schindler Group

Schindler Group; Guildford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as a Service Administrator in Guildford. This full-time, fixed-term contract role involves providing comprehensive administrative support within the Service Department, including managing schedules, invoices, and effective communication with field engineers. Ideal candidates should be organized, reliable, and possess strong customer service skills.

Benefits

Career development opportunities

Supportive culture promoting inclusion

Qualifications

• Previous experience in a similar role desirable.
• Good planning and time management skills required.
• IT literate with knowledge of MS Office.

Responsibilities

• Maintenance of files and preparing reports.
• Logging and processing callouts and checking with engineers.
• Plan engineer diaries for maintenance jobs.

Skills

Organizational skills

Communication

Time management

Problem-solving

Customer service

Tools

MS Office

Job description

Location: Ash,England,United Kingdom
Job ID:81489

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhancesquality of life for communities, and contribute to making places moreaccessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respectboth among colleagues and for the world around us. By joining us, you don’tjust become part of our success story; you help shape the future and continueour rich legacy that started back in 1874.

Join us as a

Service Administrator-Fixed Term Contract

We are currently recruiting for a Service Administrator to join the Team on a Fixed Term Contract basis based at our Northfleet Office. The successful candidate will provide administrative duties as part of the Service Department Team including answering the phone, typing correspondence, invoicing, sending & processing emails and updating in-house systems as well as customer portals. Work closely with field engineers and plan work and technical diary. Liaise with people across all areas within the business both internally and externally. They will also ensure processes are followed correctly and support the Key Accounts Department. This is a full time role working Mon-Fri.

Duties & Responsibilities:

• Maintenance of files, assisting with worksheets, schedules, and other service-related documents
• Preparing and sending reports to the customer
• Keeping the in-house system up to date
• Updating customer service portals to ensure we adhere to KPIs & SLAs
• Demonstrating customer service, taking calls & emails, dealing with enquiries & taking detailed messages
• Preparing and sending accurate sales invoices
• Communicating professionally with all people and departments both externally and internally
• Logging & processing callouts and checking with engineers to ensure completion
• Process regional engineer timesheets and plan engineer work and route coordination
• Plan engineer diaries ensuring completion of maintenance and reactive jobs productively and efficiently and ensuring all jobs are covered
• To be able to prioritise workload and identify priority works

Candidate Requirements:

• Previous experience in a similar role is desirable and a flexible approach to work
• Highly organised, proactive with the ability to work as a Team as well as on own initiative
• Good planning and time management skills
• Able to resolve conflicting demands to ensure good customer service
• IT literate with good knowledge of MS Office
• Able to prioritise own workload effectively
• Working with minimal supervision and utilising initiative
• Commitment to deliver business support accurately, under pressure and to tight timescales
• Reliable, organised, and diligent, with an excellent telephone manner
  

What’s in it for you?

• Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.
• Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
• Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovationwhile raising the bar for safety and sustainability. We value your diverse skills andperspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler!
Discover more on our career website .

At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.