Service Administrator/Customer greeter

Lookers; Crawley; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join Lookers Mercedes-Benz of Gatwick as a Showroom Host, where you will be the first point of contact for customers. This role requires excellent communication skills and a welcoming personality to enhance customer interactions. You will contribute to a team-oriented environment while maintaining high standards in the showroom.

Benefits

Competitive benefits package

Annual leave

Car schemes

Enhanced parental leave

Critical illness cover

Wellness programs

Qualifications

• Experience in a similar role required.
• Confident, assertive, warm, and empathetic personality.
• Ability to handle customer interactions professionally.

Responsibilities

• Serve as the first point of contact for customers.
• Maintain the showroom's presentation and organization.
• Handle customer interactions over the phone and email.

Skills

Communication skills

Organizational skills

Attention to detail

Job description

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Service Administrator/Customer Greeter, Crawley

Client: Lookers

Location:

Job Category:

Other

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EU work permit required:

Yes

Job Reference:

5e52f9713323

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

Overview

Mercedes Benz of Gatwick

45 Hours weekly

At Lookers Mercedes-Benz of Gatwick, we have an exciting opportunity for a warm, empathetic, and enthusiastic individual to join our team as a Showroom/Service Host. As a Showroom Host, you will be the first point of contact for our customers and play a crucial role in providing a world-class experience.

Our reception team, or Showroom Hosts, are passionate about delivering excellent customer service and let their friendly personalities shine during each interaction. If you enjoy going above and beyond for customers, this is the right role for you!

Responsibilities

• Being the first point of contact for our customers
• Ensuring the dealership is tidy and well-presented at all times and that customers are well taken care of
• Contributing to a positive, team-oriented work environment
• Assisting with general administrative duties with accuracy and attention to detail
• Handling customer interactions over the phone and via email
• Maintaining the highest levels of professionalism

Qualifications

We are looking for someone who takes pride in maintaining high standards to keep our showroom welcoming. Excellent communication skills, confidence, assertiveness, warmth, empathy, and friendliness are essential. You should have experience in a similar role, strong organizational skills, and an eye for detail.

About Us

Lookers is one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers across over 150 dealerships. We offer a competitive benefits package, including salaries, annual leave, car schemes, enhanced parental leave, critical illness cover, tech schemes, and wellness programs. We are committed to diversity, inclusion, and equal opportunities.

If your skills and experience match our requirements, please apply. Successful applicants will undergo employment checks, including employment verification, criminal record, and driving license checks.