Service Administrator/Co-ordinator - FTC 12 Months

TN United Kingdom; Glasgow; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the lift and elevator industry is seeking a Service Administrator for a 12-month maternity cover. The role requires managing customer inquiries, maintaining service data, and coordinating quotations. Ideal candidates will exhibit strong communication skills and a proactive approach in a dynamic environment.

Benefits

Medical Cash Back Plan

Loyalty of Service Awards

25 days holiday + bank holidays

GP24 Service

Eye Test vouchers

Life assurance

Qualifications

• Experience in a fast-paced environment.
• Excellent communication and IT skills.
• Strong interpersonal skills and ability to build customer relationships.

Responsibilities

• Provide customer support, maintain data, and issue reports.
• Handle inquiries and correspondence, manage office administration.
• Prepare quotations and coordinate with suppliers.

Skills

Estimating

Sales

Customer Relationship Building

Communication

IT Skills

Interpersonal Skills

Job description

Service Administrator

We are seeking a Service Administrator to join our team on a 12-month maternity cover. The role involves working with the Service and Service Sales Managers to ensure the local maintenance team delivers excellent service to all customers. Responsibilities include maintaining accurate data in the Service Management Systems, administering operational worksheets, providing reports, and supporting in providing estimates and quotations for repair work.

Key Responsibilities:

1. Providing customer support and feedback to queries, issuing reports, and submitting quotations for H&S and minor upgrades.
2. Maintaining accurate customer and contract details in the Service Management System.
3. Handling customer inquiries, correspondence, and general office administration.
4. Preparing standard pre-priced quotations, following up on quotes, issuing purchase orders, and coordinating with suppliers.
5. Preparing and updating reports for internal and external use.
6. Issuing quotations to support insurance reports and defective units, ensuring timely and accurate responses.
7. Managing customer expectations and supporting regional service administration functions.

Candidate Profile:

Ideal candidates will have experience in a fast-paced environment, with skills in estimating, sales, building customer relationships, and excellent communication, IT, and interpersonal skills.

Benefits:

• Medical Cash Back Plan
• Loyalty of Service Awards
• 25 days holiday + bank holidays
• GP24 Service
• Eye Test vouchers
• Life assurance

Additional Information:

We are committed to diversity and an inclusive work environment. If you are motivated and passionate about the lift and elevator industry, please apply by clicking the APPLY NOW button and submitting your CV.

This job is active and accepting applications.