Service Administrator - Basildon Ford

www.findapprenticeship.service.gov.uk - Jobboard; Braintree; On-site; GBP 29,000 - 34,000; Full time

Job summary

A well-known automotive company is seeking a Service Administrator to support the service operation at their Ford dealership in Basildon. This full-time position offers a competitive salary up to £29,000 DOE, with an OTE of £34,000. Key responsibilities include handling customer interactions and performing administrative tasks. No prior experience is required, making this a great opportunity for those starting their automotive career. Additional benefits include generous holiday, discounts, and training opportunities.

Benefits

30 days holiday including bank holidays

Fantastic discounts on MOTs, services and parts

Life assurance benefit

Discounted gym membership

Full training and support

Qualifications

• No prior experience necessary; applications welcomed from beginners.
• Key attributes include strong organisational skills and attention to detail.

Responsibilities

• Be the face and voice of customer experience from booking to vehicle return.
• Advise and assist customers to ensure complete satisfaction.
• Carry out administrative tasks linked to the service operation.
• Ensure adherence to GDPR guidelines.
• Record quotes and charges accurately.

Skills

Excellent organisational and administrative skills

Full UK driving licence

Great attention to detail

Background in customer service

Experience using computer software systems

Job description

Allen Motor Group are currently looking to employ a Service Administrator to join our Ford dealership in Basildon. To support in ensuring the smooth and efficient running of the Service operation through providing efficient administration, with an emphasis on a high level of customer care.. This is a full-time permanent position, Monday – Friday with Saturday’s AM on a Rota Basis, 1 in 3, a basic salary of up to £29,000 DOE, and an OTE of £34,000 reporting to the Aftersales Manager.

Why Allen Motor Group?

In addition to a highly attractive basic salary, commission and target related bonus we also offer a range of other benefits including:


30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
Fantastic discounts on MOT’s, services and parts
Life assurance benefit, at no cost to yourself
Discounted gym membership
Full training and support to develop and progress your career with Allen Motor Group


Do I need experience?

No! Whilst we welcome applications from those with a background in an automotive service role, we understand that everyone started without experience at some point, so we relish applications from people looking to begin their automotive career with us. The key attributes and skills we look for in candidates are:


Excellent organisational and administrative skills
A full UK driving licence
Great attention to detail
A background in customer service
Experience using computer software systems


Key Responsibilities and Duties

As a service administrator you will be expected to be the face and voice of the whole customer experience from the minute a booking is made to when the customer returns to collect their vehicle. After relevant training and ongoing support, you will be expected to:


Advising and assisting customers using the company systems and resource to ensure complete customer satisfaction.
Ensuring all recorded information is accurate and stored correctly
Carrying out administrative tasks linked to the running of the service operation.
Ensuring adherence to all GDPR guidelines
Ensuring quotes and charges are recorded accurately and invoices are produced/paid in-line with AMG guidelines.


To be considered for this opportunity please apply now