Service Administrator

Harwoods Ltd; Pulborough; On-site; GBP 22,000 - 28,000; Full time

Job summary

Harwoods Ltd, a leading automotive retail group, is seeking a dedicated Service Administrator to support the Aftersales department. The role involves financial administration, managing service paperwork, and ensuring customer satisfaction. If you possess strong communication skills and enjoy multitasking in a team environment, apply now.

Qualifications

• Demonstrable administration experience in fast-paced environment.
• Excellent verbal and nonverbal communicator.
• Experience in working as a team.

Responsibilities

• Provide administrative support to all areas of the Aftersales department.
• Prioritize invoicing on completion of repair.
• Support other functions as directed by the Service Manager.

Skills

Administrative support

Customer service

Teamwork

Communication

Computer literacy

Job description

1 week ago Be among the first 25 applicants

Key Responsibilities

è To provide administrative support to all areas of the Aftersales department.

Job Purpose

Service Administrator

Department/Business/Location:

Southampton Truck Service

Reports To

Service Manager

Key Responsibilities

è To provide administrative support to all areas of the Aftersales department.

è Prioritising all invoicing on completion of repair.

è Full WIP management.

è To support other functions as directed by the Service Manager.

Accountabilities

è To provide administrative support to all areas of the Aftersales department.

è Job pack preparation for invoicing.

è Prioritising all invoicing on completion of repair.

è To invoice and claim manufacturer warranty repairs, retail repairs and Internal repairs to a high standard that minimises queries and debt.

è Filing and Archive management.

è To be available for other duties as directed by Service Manager.

è To be presentable to brand standards always adhering to the company dress code.

è Handle all internal and external customers and suppliers with courtesy and ensure the Brand experience is always delivered.

Skills & Requirements

è Demonstrable administration experience in a fast-paced customer service environment.

è Experience in working as a team.

è Computer Literate with experience in learning new systems.

è Excellent verbal and nonverbal communicator.

Hours Mon - Fri 8.30 - 5.00 or 9.00 - 5.30 Saturday 1/6 8.00 - 12.00 paid overtime.

The Harwoods Way

Harwoods Group Is a Values Led, Family Owned Automotive Retail Group That Was Founded In 1931. Our Values Are Lived And Breathed By All Of Our Colleagues To Enable Industry Leading Customer Experience And Colleague Engagement, As Detailed Below

We Treasure our people and our customers

We challenge ourselves to grow & improve

We grab responsibility

We run in the same direction as one team

We inject energy and fun into our work

We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:

Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BYD, BMW & Mini (Service), MAN

We operate across 5 counties in the South East of England, namely:

Surrey, East Sussex, West Sussex, Wiltshire, Hampshire.

With a High Colleague Engagement Score Of 72%, Harwoods Group Has a Real Differentiator With Our Industry Leading People Development Programme, Including

recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition

After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.

We demand the best for our colleagues and our customers and look forward to your application at [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail Motor Vehicles

Referrals increase your chances of interviewing at Harwoods Ltd by 2x

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