Service Administrator

Advance Charity; London Borough of Islington; On-site; GBP 24,000 - 26,000; Full time

Job summary

Advance Charity is seeking a Service Administrator to support a vital community service for women involved with the criminal justice system. The role requires strong administrative skills, knowledge of issues facing women offenders, and the ability to work under pressure. The administrator will coordinate referrals, manage data, and enhance the operational efficiency of the service team while fostering a supportive environment.

Benefits

30 days holiday plus public holidays

Pension scheme

Access to Employee Assistance Programme

Staff away days

Qualifications

• Experience of office management, coordination, and administrative skills.
• Knowledge of issues facing women offenders.
• Able to maintain case management and produce monitoring reports.

Responsibilities

• Ensure the smooth running of the Minerva service, providing support and advocacy to women.
• Work with a geographically spread team and manage referrals.
• Handle administrative tasks under pressure.

Skills

Office management

Interpersonal communication

Multi-tasking

Data management

Education

Relevant qualification or comprehensive knowledge of Microsoft Office

Tools

Microsoft Office

Outlook

Excel

Access

Job description

Are you looking for a dynamic and rewarding role working in an organisation with the feminist agenda at the core of its ethos? Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate, and take accountability?

We are looking for aService Administrator

Salary: £24,000 - £26,000 per annum

Work Location: Based at Finsbury Park

Working Hours: 35 hours per week

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Advance is committed to equality and diversity and strongly encourages applications from women with disabilities, from BME backgrounds and the LBT community.

The role:

In your role as the Service Administrator, you will be working with a team of Community Keyworkers, who cover a range of designated North, East and West London boroughs. The Minerva service provides holistic one to one community support and advocacy services to women who are being supervised by the National Probation Service (NPS) and your role will be to ensure the smooth running of this essential service.

What you will bring:

The successful candidate will be a skilled administrator, who can work efficiently to tight deadlines and under pressure. They will have strong interpersonal communication skills, working with a team geographically spread across London and handling referrals from external stakeholders, allocating them accordingly.

In short, you will have:

• Experience of office management, co-ordination, and administrative skills
• A relevant qualification or comprehensive working knowledge of Microsoft Office, Outlook, Excel, and Access
• Knowledge of issues facing women offenders and those at risk of offending, both in and out of the Criminal Justice System.
• Experience of maintaining case management systems, data systems and producing regular monitoring reports
• Experience of multi-tasking and prioritising, remaining calm under pressure or in stressful environments

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

The job advert will close on the 25th of July and interviews are taking place on rolling basis.

*Advance reserves the right to close the advert early, or on the appointment of a candidate

What we offer:

• 30 days holiday plus public holidays pro rata, and a day off for International Women’s Day
• Pension scheme
• Access to our Employee Assistance Programme
• Staff away days

In addition to the great benefits listed above, you will have the opportunity to work in a flexible, supportive environment with a team of committed, inspiring women and we will support you as you to continue to build your skills and experience and grow your career

Please note that any offer of employment will be made subject to references, confirmation of the right to work in the UK and satisfactory enhanced DBS check.