Service Administrator

LIBRA RECRUITMENT; King's Lynn; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Service Administrator to manage customer enquiries and register service calls. Responsibilities include processing invoices, allocating work to engineers, and maintaining customer portals. The role is office-based in King's Lynn, offering a competitive salary and benefits such as a leading pension scheme.

Benefits

Market leading pension scheme

Holiday allowance

Free parking on site

Qualifications

• Experience in customer service or administration.
• Strong organizational skills and attention to detail.
• Ability to work in a team environment.

Responsibilities

• Registering service calls and handling customer enquiries.
• Processing incoming invoices and raising invoices for chargeable work.
• Allocating work to engineers and service partners.

Skills

Customer service

Invoice processing

Work allocation

Job description

My Client based in Kings Lynn is looking for a Service Administrator to join their team.

This role will be mainly registering service calls and dealing with all customer enquiries as well as allocating work to Engineers.

Day to Day Responsibilities

• Cost and complete engineers worksheet on completion of service call.
• Process incoming invoices - checking rates/Warranty
• Raising invoices for chargeable work
• Checking Monitors
• Assisting with Accrual
• Supporting Call Handlers
• Recovery of chargeable warranty costs
• Cross charging costs where appropriate
• Update on a daily basis customer Portals with invoice information
• Adding engineer's worksheets to Siclops
• Register service calls/emails
• Allocate and distribute fosters engineers work.
• Allocate service calls to service partners.
• Order parts and issue quotes for repair work
• Confirming parts on site
• Checking Engineers Schedules to ensure they have work

For the Service Administrator position, my client is offering a basic Salary as well as additional company benefits, including a market leading pension scheme and holiday allowance.

The working hours for the Service Administrator are Monday to Friday, 8.30am till 17.00pm. Please note the Service Administrator role is office based. Free parking on site.

Libra Recruitment is an equal opportunities employer and welcomes applications from all suitably qualified candidates.