Service Administration & Data Coordinator

Stericycle; West of England; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Contributory Pension Scheme

Life Insurance

Cycle to Work Scheme

Access to SteriCares

Job summary

SteriCycle is seeking a Service Administrator to support transport and site operations by maintaining the Steriworks system, monitoring hazardous waste notes, data entry, account reconciliation, and customer liaison. The role includes phones, filing, team support, and other duties as assigned.

Excellent organisation and MS Office skills are essential. The position requires the ability to work without supervision in a fast-paced environment and a proactive, reliable approach to daily tasks.

Qualifications

• Excellent organisation skills and attention to detail.
• Good communicator with team members and customers.
• Strong administrative skills, i.e. typing, coordination of systems.
• Ability to work without supervision.
• Ability to manage time and complete multi tasks in line with timescales.
• Good knowledge of information technology especially Microsoft Office and Steripoint.
• Self-motivated, reliable and enthusiastic.
• A team player, well able to work effectively under pressure and who is looking for a challenge.
• Integrity and accountability with a customer-first mindset.

Responsibilities

• Update and maintain daily data entry forms – including KPI’s, Route Logs and EA Quarterly Returns.
• Checking and balancing driver paperwork – consignment notes & route sheets for billing accuracy; amend as needed.
• Checking and balancing 3rd party consignment notes for billing accuracy; amend as needed.
• Month end account reconciliation – ensure routes and paperwork are checked and balanced.
• Printing and issuing all relevant paperwork for drivers to carry out daily routes.
• Printing additional Steriwork tags or paperwork required by customers.
• Update and maintain administrative functions of the Steriworks system.
• Responding to Salesforce cases, investigate or forward documentation as required.
• Customer service (external) – respond by phone, fax, email or letter; inform customers of changes.
• Customer service (internal) – liaise with sites and account managers to share information.
• Order and receipt stock using Proactis; liaise with suppliers to ensure timely delivery.

Skills

Excellent organisation skills

Attention to detail

Good communicator

Administrative skills

Time management

Microsoft Office

Steripoint familiarity

Self-motivated

Team player

Integrity

Accountability

Customer first

Tools

Microsoft Office

Salesforce

Steripoint

Proactis

Job description

SteriCycle is seeking a Service Administrator to support transport and site operations by maintaining the Steriworks system, monitoring hazardous waste notes, data entry, account reconciliation, and customer liaison. The role includes phones, filing, team support, and other duties as assigned.

Excellent organisation and MS Office skills are essential. The position requires the ability to work without supervision in a fast-paced environment and a proactive, reliable approach to daily tasks.