Service Driver Team Lead

Stericycle; Essex; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Contributory Pension Scheme

Life Insurance

Cycle to Work Scheme

SteriCares Employee Support

Job summary

Stericycle in the United Kingdom is seeking a Branch Supervisor Customer Service to oversee field operations, support drivers, and manage daily schedules. You will work closely with the Supervisor Customer Service, spend time with drivers for coaching, and ensure data accuracy in SAP while maintaining safety standards.

The role requires out-of-hours on-call duties on a rota basis and a proactive, people-oriented approach to leadership and customer service.

Qualifications

• GCSE level or equivalent required.
• IOSH Managing Safety certification is preferred.
• Certificate of Professional Competence is advantageous.

Responsibilities

• Prepare and distribute daily work schedules for service drivers.
• Spend time in the field with service drivers for coaching and safety checks.
• Maintain Health & Safety standards per company policies and legal requirements.
• Support branch opening/closing and assist service drivers as needed.
• Resolve service problems and publish monthly driver meeting minutes.
• Enter data accurately in SAP and process service orders.
• Assist in fleet maintenance and implement truck inspections.

Skills

People orientation

Time management

Interpersonal skills

Flexibility

Self-motivated

Education

GCSE

IOSH Managing Safety

Certificate of Professional Competence

Tools

SAP data system

Job description

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start‑up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.

Position Purpose

Represents the overall interests of the company in a specific business market area and assists the Supervisor Customer Service in the planning, administration, monitoring and optimizing the operational performance of the branch. Embraces the values of the Company. This role will be required to provide out of hours on call duties, on a rota basis as required.

Key Job Activities

• Ensures that daily work schedules for SD’s are prepared and distributed.
• Spends time in the field with the Service Drivers and implements roadside coaching development and security checks, two truck days per week.
• Ensures that Health & Safety standards are maintained and adhered to according to Shred‑it policies and statutory requirements.
• Assists the Supervisor Customer Service in opening and closing of branch on a daily basis and ensures that support for the Service Drivers is provided.
• Helps resolve service problems as directed.
• Assists the Supervisor Customer Service in monthly meetings with Service Drivers and publishes the minutes.
• Assists the Supervisor Customer Service in customer data entry for new service orders on company SAP data system.
• Responsible for accurate and timely data entry on the company SAP system, processing paperwork to include but not limited to entry of manual services orders, mass service order printing and dissemination to Service Drivers, customer service queries i.e., next service date etc., routing of new clients into system as directed by the Supervisor Customer Service.
• Assists in Fleet Maintenance of all vehicles of the Branch, as directed.
• Implements truck inspections and security check process.

Education

• Required Education: GCSE
• IOSH Managing Safety
• Educated to GCSE level or equivalent
• Certificate of Professional Competence is an advantage

Experience (EMEAA)

• Good time management skills
• Good interpersonal skills
• Computer literate, proficiency of SAP data system
• Mechanical aptitude
• Positive attitude
• People orientated – believes people make the difference
• Good work ethic
• Flexible
• Proactive
• Self‑motivated
• Results oriented – motivated by success
• Focused on career progression
• Committed to personal development and continuing education
• Management or supervisory aptitude
• Understanding of Routing Principles
• Customer Service Orientation
• Some Fleet Maintenance
• Knowledge of Health & Safety guidelines

Certifications And/or Licenses

• Category C+ E / Class II licence
• Certificate of Professional Competence is an advantage

Benefits

• Contributory Pension Scheme
• Life Insurance
• Cycle to Work Scheme
• Access to SteriCares, our employee support fund
• Stericycle University – Our online library of self‑development & learning
• Annual performance related pay review.
• Referral Scheme (Earn by introducing people in your network to the Stericycle family)
• Flu voucher
• Eye Test voucher
• And more…

Disclaimer

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.