Server/Waiter/Waitress

Heartwood Collection; Oxford; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Referral bonus up to £1,500

50% off food at Heartwood Inns & BrsBl

Birthday gift & Long Service

EarlyPay

Employee Assistance Program

Discounts via Reward Gateway

Cycle to Work

Job summary

Heartwood Collection in the United Kingdom is looking for a passionate Waiter/Waitress to join our team. You’ll deliver friendly, attentive service to guests across our venues, ensuring they feel special and well taken care of.

We offer the National Living Wage plus TRONC, bespoke Stepping Stones training, EarlyPay access, staff discounts, and a range of recognition schemes as we expand beyond 40 locations with ambitious plans for 60+. Join a warm, evolving hospitality community and grow with us.

Qualifications

• You’re a people person with great interpersonal skills and love making guests feel special.
• You’re flexible, reliable, and passionate about delivering excellent service.
• Have an interest in great quality food and high standards.

Skills

People skills

Interpersonal skills

Flexible

Reliability

Customer service

Job description

Waiter / Waitress

At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress.

What We Offer

• Pay is based on National Living Wage + TRONC*
• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

About You

• You’re a people person with great interpersonal skills and love making guests feel special
• You’re flexible, reliable, and passionate about delivering excellent service
• Have an interest in great quality food and high standards

Heartwood Collection Is a Multi-award-winning Hospitality Group

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

• The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months’ average.

Please note, we cannot take applications from overseas or that require sponsorship