Server/Waiter/Waitress

Dishoom Limited; Manchester; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Free team meals

Dining discounts

Job summary

Dishoom Limited is hiring a friendly and organized Server/Waiter/Waitress to join our all-day dining cafes in the United Kingdom. You will greet guests, know our drinks and dishes, and coordinate with the team to ensure flawless service across a mix of day and evening shifts.

We offer a full-time role across 5 days, with a weekly rota published at least 6 days in advance. Expect competitive pay (£21–£22 per hour, inclusive of tronc) and comprehensive training as you grow with the team.

Qualifications

• Friendly and attentive with strong customer service.
• Previous server/waiter experience preferred.
• Ability to work in a fast-paced dining environment and follow steps of service.

Responsibilities

• Greet guests with a welcoming smile, day or night.
• Have thorough knowledge of drinks, dishes, snacks and sharing plates.
• Ensure clear communication with the team to keep service smooth.
• Minimum 1 year experience as Server/Waiter/Waitress in a high-volume restaurant.
• Support leadership development pathways through internal training.

Skills

Customer service

Team communication

Organised

Job description

Alongside running busy sites with large teams, we also believe in doing more. Each year, we pledge to plant a tree for every Dishoom-walle, continue to break down barriers through our cultural events, and support children through our Meal for a Meal initiative. As of this year, we have donated 30 million meals (and counting) to children in the UK and India, with every Dishoomwalle contributing 55 meals per shift to this cause. How we'll support you At Dishoom, we care about supporting you and your well-being (inside and outside of work). With this, we tend to think about our team's well-being in four different ways: Financial Free weekly wage advances and emergency cash. Access to our savings support & financial health planning tool. Up to 50% off when dining at Dishoom with friends and family. Enhanced family leave and pay, plus specific Dishoom-walle benefits for those growing little families. Mental & Physical All Babus (Managers) are fully trained in mental health support & First Aid. Dedicated support from our confidential advice helpline - available to you or someone in your household - 24 hours a day, 365 days of the year. On demand GP appointments, free counselling sessions and life coaching through our wellness app. Free fitness sessions every month (including yoga and spin classes). Calling all sports fans, we have our very own Dishoom Premier League (an in-house cricket tournament) where you get to compete with your team at Lord's, and an annual Dishoom Football league that runs across our cafés and Permit Room teams Socials We're a growing company and love nothing more than bringing our teams (and families) together to celebrate everyone's hard work across the year. You'll be invited to our:

• Family Mela (Family summer festival)
• Huge Christmas celebration
• Plus, we host regular team events across our cafes. Team members who work at Dishoom for 5 years are invited to attend Bombay Bootcamp - an educational trip to Bombay to learn about our unique food, culture and heritage.

What to expect:

• Free team meals every shift, plus all the Chai you can drink!
• £21- £22 per hour inclusive of tronc (based on the last 3-month's average). We pay on a monthly basis.
• A full-time role working across 5 days, Monday - Sunday availability required.
• A weekly changing rota provided at least 6 days in advance.
• We're an all day dining Cafe, meaning our teams work a variety of daytime and evening shifts (not the usual always late nights!)
• Access to our award-winning training programmes and support. We focus on your development from day one and proudly promoted 326 Dishoomwalles last year!
• The usual number of days holiday a year - paid for at your usual rate. Our sites are closed Christmas Day and Boxing Day, and if you have children, we'll provide one extra day to take them to their first day at school.
• No uniforms here - smart casual and comfortable is key, and of course trainers are fine.

We are looking for friendly, attentive and organised people to join our team as Server/Waiter/Waitress.

Duties and responsibilities:

• Greet our guests day or night with a smile that makes them instantly feel welcomed.
• Transport our guests to Bombay, with awesome knowledge of all of our drinks, bar snacks, curries, sharing plates and well-loved Dishoom dishes.
• You are on point for your guests' experience (whatever the number of tables); you ensure there is clear communication to your team, so that everything runs smoothly and nothing goes a-miss.
• Previous work experience as a Server/Waiter/Waitress - at least 1 year minimum, in a high volume restaurant environment, following detailed steps of service (including Allergen procedures) and managing a busy section.
• A desire to grow- we only promote our Head Waiters from within, plus our award-winning Babu ( Manager) Masterclass programme supports our teams with the tools to be our future leaders.

We are proud to be recognised as one of the best places to work in Hospitality. Looking after people is at the core of what we do and we work hard to make life at Dishoom the best it can be. Since 2010, our restaurants have celebrated the Irani cafes and all of the food and drink of Bombay. Plus, we have kitchens to ensure our guests can enjoy our food at home!