Server/Waiter/Waitress

Heartwood Inns; Horsham; On-site; GBP 22,000 - 26,000; Full time

Job summary

Join Heartwood Inns as a Waiter / Waitress and be part of a vibrant community dedicated to exceptional service and quality food. With excellent training programs and a range of benefits including referral bonuses and discounts, it's a fantastic opportunity to grow within a multi-award-winning hospitality group.

Benefits

Pay based on National Living Wage + TRONC

Bespoke training and development

Access to Employee Assistance Program

Instant pay access through EarlyPay

Enhanced Maternity & Paternity leave

Up to £1,500 Referral Bonus

50% off food at any Heartwood Inns

Discounts on retailers and experiences

Cycle to Work Scheme

Qualifications

• People person with great interpersonal skills.
• Passionate about delivering excellent service.
• Reliable with flexibility.

Responsibilities

• Making guests feel special.
• Delivering excellent service and high standards.

Skills

Interpersonal skills

Excellent service delivery

Flexibility

Job description

Waiter / Waitress

At Heartwood Collection, we’re looking for passionate and vibrant individuals to join our team as a Waiter / Waitress.

We’re an award-winning group of cosy pubs and atmospheric brasseries that feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.

What We Offer

• Pay based on National Living Wage + TRONC*
• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

About You

• You’re a people person with great interpersonal skills and love making guests feel special
• You’re flexible, reliable, and passionate about delivering excellent service
• You have an interest in great quality food and high standards

Heartwood Collection Is a Multi-award-winning Hospitality Group

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand/Concept at the Publican Awards 2025

With over 40 locations and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growth and progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

The hourly rate includes the National Living Wage and TRONC, based on an expected 6-month average.

Please note, we cannot accept applications from overseas or those requiring sponsorship.