Server/Waiter/Waitress

Heartwood Collection; Henley-in-Arden; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

National Living Wage + TRONC

Stepping Stones training program

Employee Assistance Program

EarlyPay

Enhanced parental leave

Referral bonus

Food discounts (50% off) at Heartwood/

Family & friends discounts

Birthday gift

Long Service Recognition

Reward Gateway discounts

Cycle to Work

Job summary

Heartwood Collection is seeking a friendly Waiter/Waitress to join our team across our cosy pubs and brasseries. You’ll create a warm, welcoming guest experience with great service and attention to detail.

From the NLW-based hourly rate with TRONC to our Stepping Stones training and staff perks, you’ll find opportunities to grow while delivering fresh, seasonal dishes to our local communities across multiple Heartwood Inns and Brasserie Blanc venues.

Qualifications

• You’re a people person with strong interpersonal skills and a passion for making guests feel special.
• You’re flexible, reliable, and committed to delivering excellent service.
• An interest in great quality food and high standards is desirable.

Responsibilities

• Provide friendly, attentive table service and guest care.
• Make guests feel welcome and ensure orders are accurate and timely.
• Maintain high standards of cleanliness and organisational efficiency.

Skills

People skills

Customer service

Reliability

Flexibility

Guest experience

Job description

Waiter / Waitress

At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a

Waiter / Waitress. We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.

Waiter / Waitress At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress. We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.

What We Offer

• Pay is based on National Living Wage + TRONC*
• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

About You

• You’re a people person with great interpersonal skills and love making guests feel special
• You’re flexible, reliable, and passionate about delivering excellent service
• Have an interest in great quality food and high standards

Heartwood Collection Is a Multi-award-winning Hospitality Group

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

• The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months’ average.

Please note, we cannot take applications from overseas or that require sponsorship