Server/Waiter/Waitress

Heartwood Collection; Bournemouth; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

TRONC included

Training and development (Stepping St

Employee Assistance Program

EarlyPay

Referral bonus up to £1,500

50% off food at Heartwood Inns/Brasser

Birthday gift

Long Service Recognition

Cycle to Work Scheme

Job summary

Heartwood Collection in the United Kingdom is seeking a friendly and lively Waiter/Waitress to join our award-winning group of cosy pubs and brasseries. You will help create welcoming experiences across venues such as Brasserie Blanc and Heartwood Inns, delivering high-quality service and seasonal dishes with pride.

The role offers training, progression opportunities, and a range of benefits including TRONC, EarlyPay, and family-friendly discounts.

Qualifications

• Hospitality experience and a passion for guest service.
• Willingness to work flexible hours, including weekends.
• Interest in quality food and high standards.

Responsibilities

• Serve guests and take orders with a smile.
• Maintain high standards of service and presentation.
• Collaborate with team to ensure smooth service.

Skills

People skills

Interpersonal skills

Flexible

Customer service

Job description

Waiter / Waitress

At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a

Waiter / Waitress. We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.

Waiter / Waitress At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress. We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.

What We Offer

• Pay is based on National Living Wage + TRONC*
• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

About You

• You’re a people person with great interpersonal skills and love making guests feel special
• You’re flexible, reliable, and passionate about delivering excellent service
• Have an interest in great quality food and high standards

Heartwood Collection Is a Multi-award-winning Hospitality Group

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

• The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months’ average.

Please note, we cannot take applications from overseas or that require sponsorship