Server/Waiter/Waitress

Brasserie Blanc Cheltenham; Cheltenham; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Bespoke training (Stepping Stones)

Employee Assistance Program

Instant pay access (EarlyPay)

Enhanced parental leave

Referral bonus up to £1,500

Discounted dining 50% off

Birthday gift

Long Service Recognition

Retail/experience discounts

Cycle to Work Scheme

Job summary

Heartwood Collection is hiring a Waiter/Waitress for a short-term 3-month position across our cosy pubs and brasseries, including Brasserie Blanc Cheltenham. You will deliver friendly, high-quality service and help create a welcoming guest experience in a bustling hospitality setting.

We offer bespoke training, access to Hospitality Action, EarlyPay, and generous staff perks. This is a great opportunity to join a renowned hospitality group with progression opportunities across the estate.

Qualifications

• Customer-focused service experience preferred.
• Strong interpersonal communication essential.
• Willingness to learn and adapt to busy hospitality environment.

Responsibilities

• Provide attentive waiter/waitress service to guests.
• Take orders, serve food and beverages, and ensure guest satisfaction.
• Assist with opening/closing duties and maintaining cleanliness.

Skills

Customer service

Interpersonal skills

Flexibility

Reliability

Job description

Waiter / Waitress

Short-term / 3-month position available

At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress.

We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.

What we offer:

• Short-term / 3-month position available
• Pay is based on National Living Wage + TRONC*
• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

About You:

• You’re a people person with great interpersonal skills and love making guests feel special
• You’re flexible, reliable, and passionate about delivering excellent service
• Have an interest in great quality food and high standards

Heartwood Collection is a multi-award-winning hospitality group:

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

*The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months’ average.

Please note, we cannot take applications from overseas or that require sponsorship