Server, The Savoy Hotel

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Job Title: Server

Department: Food & Beverage, Gallery

Inspired & Supported by: Restaurant General Manager

Salary: £35,172 (including service charge)

Purpose

You are an ambassador for exceptional service, which is the hallmark of The Savoy’s food and beverage experience. Your warm personal attention makes guests feel unique and valued, creating enduring memories.

Accountabilities

• Deliver memorable, professional 5-star service experiences.
• Advise guests enthusiastically about our F&B offerings, sharing your knowledge.
• Ensure all standards, policies, and procedures are followed to create luxurious guest experiences.

Key Responsibilities & Contributions

• Provide extraordinary service with a personal touch across all dining aspects, including breakfast, afternoon tea, and dinner.
• Engage with guests to enhance their dining experience.
• Assist guests with menu choices in an informative and enthusiastic manner.
• Manage reservations accurately.
• Contribute to revenue growth through upselling and creative initiatives.
• Share knowledge about offers, promotions, and hotel stories to enrich guest experience.

Qualifications

Essential:

• 1-2 years of serving or hosting experience in a luxury hospitality environment.
• Passion for delivering 5-star hospitality.
• Empathetic with excellent rapport-building skills.
• Quick thinker, resourceful, and problem-solver.
• Calm, courteous, and able to work under pressure.
• Team player with flexibility to work shifts, including weekends and holidays.
• Proficient in spoken and written English.

Desirable:

• Basic knowledge of POS systems and OpenTable.
• Industry-related certifications (e.g., WSET).

Additional Information

We value flexibility and multi-skilling; tasks may vary to meet guest and operational needs.

What’s in it for you?

• Competitive salary, pension, and life assurance.
• 31–33 days of holiday including public holidays.
• Wellbeing/healthcare cashback & Perkbox.
• Exclusive discounts at The Savoy, other hotels, bars, restaurants, and wellness facilities.
• Free stay at The Savoy after probation.
• Access to colleague amenities, wellness programs, and discounts.