Serious Injury Paralegal

Minster Law; United Kingdom; On-site; GBP 20,000 - 30,000; Full time

Job summary

A legal firm is seeking a Paralegal to assist in managing serious injury claims. Responsibilities include supporting lead file handlers, producing case correspondence, and achieving performance KPIs. The ideal candidate has experience in personal injury cases, strong communication skills, and proficiency with case management systems. Benefits include additional leave and a casual dress code.

Benefits

Additional leave

Casual dress

Company events

Pension

Cycle scheme

Qualifications

• Experience with personal injury cases is essential.
• Strong communication skills, both verbal and written, are required.
• Ability to work under pressure while maintaining high standards.

Responsibilities

• Assist lead file handlers in progressing serious injury caseloads.
• Produce standard letters to progress cases using the case management system.
• Handle telephone inquiries and take detailed messages.

Skills

Experience with personal injury cases

Strong communication skills

Proficiency with case management systems

Attention to detail

Organizational skills

Time management skills

Tools

ProClaim

Excel

Word

Job description

Paralegal Job Summary

To deliver a robust quality claims handling service to Minster clients, to assist Fee Earners in generating fee income and contribute to the overall success of the department.

To assist in managing a portfolio of claimant serious injury claims.

Paralegal Core Responsibilities

• Assist lead file handlers in progressing their serious injury caseloads.
• Produce standard letters to progress cases using the case management system (ProClaim).
• Use the telephone as the primary contact method.
• Handle telephone enquiries and take detailed messages for immediate communication to the Fee Earner.
• Achieve KPIs on a monthly basis as agreed with your line manager.
• Maintain and update the case management system.
• Ensure filing and information systems meet the firm's standards.
• Schedule appointments for Fee Earners when appropriate.
• Liaise with the Finance Department regarding disbursements and accounts.
• Assist other staff during peak times with administrative tasks.
• Sort mail and perform other administrative duties as needed.
• Work effectively in a target-driven environment.
• Undertake any other relevant tasks as deemed appropriate by the business.

Paralegal Key Performance Indicators

KPIs and objectives will be discussed and reviewed regularly with your line manager to support your development in line with the paralegal progression matrix.

Paralegal Person Specification

Essential

• Experience with personal injury cases.
• Commitment to excellent client care.
• Strong communication skills, both verbal and written.
• Ability to work under pressure while maintaining high standards.
• Proficiency with case management systems, Excel, and Word.
• Excellent attention to detail, organization, and time management skills.

Desirable

• Understanding of serious injury or multi-track personal injury cases.
• Positive attitude, self-motivated, and proactive.
• Team player and role model.
• Resilient and adaptable to change.
• Willing to develop through the Paralegal Progression Programme.

Personal Development

Opportunities exist for high performers to move across departments, supported by training and development aligned with the Paralegal Progression Programme.

Travel

Regular travel may be required for client meetings and conferences across England and Wales. This role is based in Wakefield.

Benefits

• Additional leave
• Casual dress
• Company events, pension, cycle scheme, and more

Schedule:

Monday to Friday, no weekends.

Equal Opportunities

Minster Law values diversity and is committed to equality. All applicants will be considered regardless of background or characteristics.

Final note

Thank you for your application. Due to high volume, if you do not hear within 10 working days, please assume you were not successful. Follow us on LinkedIn for more opportunities.