Sensory Research Manager

SAM Sensory and Consumer Research; Crawley; Hybrid; GBP 52,000 - 70,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Career development

Job summary

SAM Sensory and Consumer Research in the UK is seeking a Research Manager to lead 2-3 FMCG accounts, manage client communications and deliver full research projects from proposal to debrief. You will supervise a small team, coordinate cross-functional work across regions, and develop innovative solutions while ensuring high quality and on-time delivery.

Join SAM to work with a diverse team of sensory scientists, statisticians, psychologists and more, and be part of Eurofins Group’s global leader

Qualifications

• Minimum 5 years in the industry.
• Significant FMCG product testing experience: HUTs, CLTs, IDIs.
• Significant experience in quantitative consumer research methodologies.
• Solid understanding of qualitative research and when to bring in SAM experts.
• Significant experience in a Senior Research Executive role.
• Excellent written and oral English communication.
• Proficiency in MS Office: Word, Excel, PowerPoint.
• Excellent organisational and problem-solving skills.
• Rigorous, responsive and proactive.

Responsibilities

• Lead 2-3 FMCG accounts and build and develop client partnerships.
• Ensure revenue targets for assigned accounts are achieved.
• Oversee timely, accurate, high-quality project delivery for Account team.
• Negotiate contracts, specifications, technically, methodologically and financially.
• Support and consult clients in all aspects of FMCG product research, bringing in internal specialists as required.
• End-to-end project management: proposals, test design, price calculation, client meetings.
• Coordinate fieldwork regionally and internationally.
• Line manage a junior team of 1-3 researchers/technicians.
• Contribute to internal projects and company growth with your ideas.
• Develop innovative research solutions with colleagues.

Skills

Account management

Client communication

Project coordination

Leadership

Tools

MS Office

Job description

Location: Crawley

Are you passionate about consumer research?

Posses effective leadership skills?

Want a multicultural working environment with fantastic colleagues?

• If so, we have exactly the right opportunity for you!

Who We Are

We are the leading international sensory and consumer research company specializing in food, beverages, cosmetics, personal care, and other consumer products. We have 19 proprietary state-of-the-art facilities across France, Germany, Italy, Switzerland, Spain, United Kingdom, Morocco, China and the USA, and cover more than 65 countries through our network of approved partners.

SAM provides tailor-made solutions, delivering actionable guidelines to make our clients’ brands and products memorable.

SAM is a great place to work.

Join SAM to work with the most competent, creative, and fun team in the industry and let your work, opinions and ideas contribute to the future of sensory and consumer research.

Become your most extraordinary self with support and development throughout your career.

Best in class

Join our very diverse team of sensory scientists, food technologists, statisticians, psychologists, sociologists, strategic thinkers, marketeers, field managers, technicians and other sensory and research experienced colleagues.

We're proud to be part of the Eurofins Group

World-leader in Testing for Life. With about 61 000 employees, Eurofins is a global leader in testing services and over the last 20 years has been one of the fastest growing companies in the world, thanks to its innovation in technology and service.

Role Summary

Reporting to an Associate Research Director or a Research Director, a Research Manager is the primary contact for client communication before/during/after projects and owns and delivers full research projects.

Your Sensory Research Manager responsibilities include but are not limited to

• Lead 2-3 FMCG Accounts: build and develop a partnership relationship with clients


• Ensure revenue targets for assigned accounts are achieved


• Oversee timely, accurate, and high‑quality project delivery for Account team


• Negotiate contracts, or specifications, technically, methodologically and financially


• Supporting and consulting of our clients in all aspects of FMCG product research, bringing in internal specialists as required Preparation of proposals (test design, price calculation


• End to end project management and coordination:


• End to end project delivery: proposal writing, client meetings, screener & questionnaire creation, data interpretation, story-led reporting and debriefing in an engaging fashion (as required)


• Supervision of fieldwork (in specified region and internationally)


• Line manage of a junior team of 1-3 researchers/technicians


• Actively participate in internal projects, strengthen our expertise and contribute with your opinions and ideas to the growth of the company


• Develop innovative research solutions for our clients together with your colleagues

Our Offer

• A full-time hybrid working job at one of our Cralwey office facilities in the UK


• A competitive salary plus additional benefits.


• An exciting job profile covering a diverse range of tasks.


• A competent, creative and fun team to work alongside.

Candidate Profile

• Minimum 5 years in the industry


• Significant FMCG product testing experience: practical experience of core product testing methodologies: i.e. HUTs, CLTs, IDIs


• Significant experience in quantitative consumer research methodologies


• Solid understanding of qual research: minimum requirement is knowing when to recommend qual/bring in qual experts from within SAM


• Significant experience in a Senior Research Executive role


• Excellent written and oral communication skills in English


• Proficiency in MS Office: Word, Excel, PowerPoint, etc


• Excellent organisational and problem-solving skills


• Rigorous, responsive and proactive