Senior Workplace Manager

ISS; City of Westminster; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading facility management company in the UK is seeking a Senior Workplace Manager to lead operations across multiple sites. This role requires extensive experience in FM services and strong analytical skills. The ideal candidate will ensure high-quality customer experiences while implementing improvements and supporting team development. The position also emphasizes compliance with health and safety standards and fostering operational excellence.

Qualifications

• Extensive experience managing full FM services across multiple regions.
• Deep understanding of Intelligent Buildings and technologies.
• Experience in demanding client environments.

Responsibilities

• Lead and manage Workplace operations across a multi-site portfolio.
• Maintain and manage workplace records, ensuring compliance.
• Identify and implement process improvements, supporting new technologies.

Skills

Contract management capabilities

Analytical mindset

Managing technology and data-driven processes

Job description

This brand-new account offers the chance to shape operations, ensuring high-quality customer experiences while maintaining Health and Safety, Security, and Compliance standards.

As Senior Workplace Manager, you will identify areas for improvement and implement practical, cost-effective solutions, while also supporting the training and development of your team to enhance skills and performance.

This role is ideal for a strong FM professional with an analytical mindset who enjoys leading a team and delivering operational excellence.

Key Responsibilities:

1. Lead and manage Workplace operations across a multi-site portfolio, ensuring delivery to agreed standards and excellent customer experience.
2. Act as deputy to the Workplace Operations Manager, providing support and covering key functions as required.
3. Maintain and manage workplace records, reports, and documentation to ensure compliance with policies and standards.
4. Coordinate services such as cleaning, catering, maintenance, and supplier activities to ensure seamless operation and SLA compliance.
5. Monitor and update workplace management systems, generating reports on occupancy, usage, and service performance.
6. Ensure compliance with health, safety, and environmental policies, maintaining ESG initiatives and audit records.
7. Identify and implement process improvements, best practices, and support the rollout of new workplace technologies or initiatives.

Essential Experience and Skills:

• Extensive experience managing full FM services across multiple regions.
• Strong contract management capabilities focused on service delivery and customer journey.
• Deep understanding of Intelligent Buildings and associated technologies.
• Analytical mindset with the ability to interpret data to drive FM decisions.
• Skilled in managing technology and data-driven FM processes.
• Experience operating in demanding client environments with high expectations.
• Knowledge of managing multiple sites, including commercial offices and serviced spaces.

ISS is a world-leading workplace and facility management company committed to diversity and inclusion. We support and promote inclusive hiring practices in line with the UK government's Disability Confident scheme.