senior workforce management manager

inploi; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading fast-casual restaurant chain in London is seeking a Senior Manager (Workforce Management) to optimize workforce scheduling and performance across multiple locations. The ideal candidate will have strong expertise in labour productivity systems, excellent data analysis skills, and the ability to manage multiple stakeholders. The role offers a competitive salary, a 20% bonus, and flexible hybrid working arrangements, promoting both professional growth and well-being.

Benefits

Competitive salary + 20% bonus

Hybrid working options

£200 monthly food allowance

Private healthcare

3% pension contribution

25 days holiday plus bank holidays

Family-friendly pay for parental leave

Qualifications

• Strong experience in workforce management and scheduling.
• Ability to manage multiple priorities and ambiguity.
• Solid data analysis skills for forecasting and performance improvement.

Responsibilities

• Oversee scheduling and compliance for restaurant teams.
• Provide data insights for resource management.
• Design and implement effective shift patterns and schedules.

Skills

Using Labour Productivity Systems

Supporting Multiple Managers

Stakeholder Management

Data Mining and Problem Solving

Planning and Analysis Tools

Tools

MS Excel

Fourth Labour Productivity System

Job description

london | hybrid 3 days a week | competitive salary + 20% bonus |

at wagamama, food is life and we’re here to make every bite count. With over 165 restaurants across the UK (and growing fast) we’ve been dishing up vibrant, fresh asian inspired flavours since ‘92. It’s all about good food, good vibes, and good company

Were looking for a senior manager (workforce management) to join us on our journey Ready to dive in and stir things up?

what we need |

an expert in workforce management to oversee the scheduling, compliance and rota management for our restaurants

It will be your responsibility to provide insight and intelligence to the field-based restaurant teams driving improvements through our Labour Productivity system. Optimising both in advance and on the day, having ownership through sales forecasting accuracy, compliance scheduling and cost performance, ensuring our targets are achieved

the role will involve coaching, high support and high challenge with our field-based restaurant teams, area managers and regional managers to maximise the deployment of our colleagues. the key goal of this role is to enable great guest service through effective deployment and processes resulting in increased sales and profit

what you’ll do |

• effectively support our restaurants through accurate planning, forecasting and resource management
• work closely with our field based operational restaurant teams to continually assess resource requirements based on upcoming demand
• provision of data and trends to enable relevant coaching and development activity that changes behaviours and performance results
• design, produce, implement, support shift patterns and colleagues' schedules that acknowledge the requirements of the business and our contractual obligations to our colleagues
• use root cause analysis, research and bench-marking techniques to influence planning, resourcing and MI requirements
• Support with accurate forecasts and plans to allow operational restaurant teams to manage capacity so that productivity is optimised
• implement training to develop the appropriate knowledge, skills, attitudes and behaviours within our field based operational restaurant teams
• Identify and flag risks and opportunities to the forecast and proposals for changes to the short-term, long-term and strategic forecasts that align with the operational business plans

what you’ll need |

• strong experience using and working from labour productivity systems (Fourth would be ideal)
• experience supporting multiple managers across different locations
• strong stakeholder management skills, including communication and interpersonal skills
• extremely comfortable with dealing with ambiguity and managing multiple priorities
• good capability for data mining, problem solving and analytical work, including the ability to interpret and draw conclusions from data
• experience with planning and analysis tools, good level of MS Excel

who you’ll be working with |

• Executive Director - Operations
• Regional Directors
• Area Managers
• Director of Finance

what’s in it for you |

• competitive salary + 20% bonus potential
• flexible hybrid working (with option to work + eat from one of our restaurants!)
• modern offices + culture to be proud of
• £200 monthly wagamama food allowance — enjoy all your favourite dishes on us!
• private healthcare
• 3% pension contribution
• 25 days holiday plus bank holidays — plenty of time to relax and recharge
• + further discounts across retail, hospitality & leisure — perks that make life sweeter
• Supporting you every step of the way! family-friendly pay: 26 weeks full pay + 13 weeks half pay for expectant or adopting parents

nothing brings people together like great food. no matter where you’re from or who you are, you’ve got a seat at our table | because food is the ultimate connector, and here everyone belongs