Senior Wholesale Operations Manager

Belstaff; London; On-site; GBP 45,000 - 70,000; Full time

Job summary

Belstaff is seeking a Senior Wholesale Operations Manager in London to lead the management of wholesale operations across 300+ customers. This pivotal role focuses on operational excellence, strategic improvements, and team leadership to enhance the efficiency of wholesale processes. Candidates should have a strong background in logistics and experience managing end-to-end operations, along with the ability to drive projects and initiatives that support business growth.

Qualifications

• Strong background in wholesale operations.
• Proven experience managing end-to-end operational processes.
• Advanced Excel skills with a focus on data reporting.

Responsibilities

• Oversee complete wholesale order lifecycle including invoicing and customer service.
• Identify opportunities to streamline operations and improve efficiency.
• Manage, coach, and support a team of 3.

Skills

Logistics

Supply chain principles

Data analysis

Interpersonal skills

Education

Experience in wholesale operations

Tools

ERP systems (NetSuite)

Excel

Job description

Belstaff was created by and for independent spirits. We know that what we do, and who we do it with matters. Join the team and make an impact as we build a legacy that surpasses our incredible past.

Love The Challenge. Find A Way. Go All In. Stand Together. Be The Difference.

A bit about Belstaff

Belstaff is a functional clothing brand founded to move people forward. Throughout our history we have championed material innovation, collaborating with those who challenge the ordinary and celebrate the joy of the journey. Belstaff has designed protective suits for race-car drivers, windproof smocks for Marines and insulating clothing for mountaineers. One thing is at the heart of all these endeavours: An Independent Spirit. Today, this energy prevails and unites the people who bring the Belstaff brand to life, providing the best products to our customers – both old and new. We are committed to building a team of curious, conscious individuals dedicated to showing up, standing together, and being the difference between a good day and a great day.

We are currently searching for a Senior Wholesale Operations Manager to join the team.

We are looking for a highly organised, detail-oriented Wholesale Operations Manager to lead the the team managingend-to-end wholesale operational processes across a network of 300+ customers and successfully delivering over 1,000 orders per season. This is a pivotal role ensuring operational excellence, process efficiency and cross-functional collaboration to deliver seamless wholesale experiences to our global partners.

In addition to managing the day-to-day, this role plays a strategic leadership role in identifying, implementing and overseeing systematic and operational improvements that will support the continued growth, scalability and efficiency of our wholesale business.

We are looking for someone who will be responsible for:

Wholesale Process Management

• Overseeingthe complete wholesale order lifecycle; customer setup, order creation (including seasonal uploads), invoicing, returns & credits, customer service, transport documentation, key account PO reconciliation and liquidation orders
• Serving as the point of contact for operational issues and ensuring smooth execution of wholesale processes

Business Improvement & Process Optimisation

• Proactively identifying opportunities to streamline wholesale operations, reduce inefficiencies and scale processes
• Driving system enhancements and leading initiatives that improve visibility, accuracy and control across the wholesale function
• Collaborating with key stakeholders to align operational changes with business goals and system capabilities

Outbound Planning

• Developing and maintaining an efficient outbound shipment plan considering inbound production schedules, customer delivery windows and shipment volumes
• Updating and sharing the outbound plan weekly with relevant stakeholders

Reporting & Analytics

• Delivering weekly reporting on order book status, budget tracking and key risk identification (e.g. blocked accounts, stock delays)
• Preparing and presenting the weekly trade deck for internal trade meetings
• Supporting monthly financial reforecasting processes
• Preparing and presenting the Latest View Commercial Forecast deck monthly

Cross-Functional Communication

• Logistics: Coordinating weekly inbound and outbound reviews andensuring daily alignment on shipping activities
• Warehouse: Acting as the main liaison for outbound queries including managing customer requirements documentation
• Accounts Receivable: Conducting weekly reviews of on-hold accounts
• Production: Weekly updates on inbound timing and flagging potential production delays
• Technical: Collaborating on system and process improvements
• Commercial: Interacting dailywith customer queries, agent requests and reorders

Team Leadership

• Managing, coaching and supporting a team of 3, including overseeing daily workflow, prioritising workloads, conducting monthly one-on-ones and driving individual development
• Leading recruitment and onboarding of new team members

Project Management

• Acting as the lead owner for Wholesale Operations-related projects with a strong focus on process improvement and system integration
• Driving requirements gathering, project timelines and stakeholder engagement to ensure effective implementation
• Maintaining up-to-date documentation, process flows and best practice guidelines that support a scalable wholesale infrastructure

Samples Management

• Supporting the Sample Movement Process for Wholesale agents
• Coordinating the return and tracking of samples post-season

We are looking for someone who has:

• A strong background in wholesale operations, logistics or supply chain
• Proven experience managing end-to-end operational processes and leading a team
• In-depth knowledge of; Supply chain principles, Export documentation & Incoterms, Tax flows and consignment processes, Intercompany transactions
• Proficiency with ERP systems (preferably NetSuite)
• Advanced Excel skills and confidence with data analysis and reporting
• Strong communication and interpersonal skills for cross-departmental coordination

We are looking for someone who is:

• Inspired by working at Belstaff
• A data and process-centric professional who thrives in a structured yet dynamic environment
• A natural leader with a collaborative spirit and a passion for continuous improvement
• Exceptionally organised and proven multitasking abilities
• Detail-oriented with a process-driven mindset
• Confident in decision-making and taking initiative at a fast-pace
• Comfortable navigating complexity and able to bring clarity and focus to the team
• Able tolook beyond daily operations and contribute to long-term strategic development of the wholesale business

Where to from here?

We are an equal opportunity employer and value diversity at our company. We will not discriminate on the basis of sex, race, marital status, disability, age, sexual orientation or religion. We are committed to a fair and accessible recruitment process for all candidates so if you would like us to make any adjustments to the application or interview process, please let us know and we will be happy to support you.