Senior Website Merchandiser, Net-A-Porter

YNAP GROUP; London; Hybrid; GBP 40,000 - 80,000; Full time

Job description

NET-A-PORTER delivers incredible fashion for incredible women. As the world's leading luxury retailer with the most authoritative product edit globally, the site offers the ultimate curation of fashion from the most coveted designer brands, the most exceptional assortment of fine watches and precious jewelry, and more than 200 specialist beauty brands. Its discerning edit places special emphasis on highlighting the creativity and promise of the next generation of fashion talent via the Vanguard, a program for emerging brands. Consideration for environmental and social impact increasingly shapes the product offering, and the launch of the NET SUSTAIN platform was created to showcase brands that place sustainability at the core of their product. Uniting content and commerce to deliver an immersive and inspiring customer experience, NET-A-PORTER speaks to a global community and features a dedicated editorial vertical with PORTER, which is renowned for its award-winning content featuring a diverse range of incredible women.

NET-A-PORTER champions unparalleled customer service offering express worldwide shipping to more than 170 countries including same or next-day delivery to the UK, US, Hong Kong, Germany, France, Australia and Singapore, a seamless shopping experience across all devices, luxurious packaging, easy returns and a multi-lingual customer care and personal shopping team that is available 24/7, 365 days a year. A pioneer of personal shopping and client relations services for the digital era in 2000, NET-A-PORTER continues to innovate and strengthen its offering, with virtual styling, invitation only digital exclusives, and a world class suite of specialized offers for EIPs, (Extremely Important People), the brand's most loyal and valuable customers. NET-A-PORTER is part of YOOX NET-A-PORTER GROUP.

NET-A-PORTER are now seeking a talented Senior Website Merchandiser to join NAP Site Trading team. Some of the essentials for you to know are:

• Location: Our offices in London, Westfield (Shepherd's Bush)
• Reporting into: Site Trading Manager
• Direct reports: 3 resources (approx.)
• Contract Type: Permanent
• Working Model: Hybrid
• Potential Start Date: June 2025

Besides a competitive salary, we can offer you:

• Performance bonus schemes dependant on the type of role you are in
• A pension that both you and the company contribute to
• A portal with an array of discounts on things like theme park and cinema tickets
• Our famous staff discount along with exclusive staff sales
• Private healthcare for you and your family
• Flexible working

Role Purpose:

This is a fantastic opportunity for a Senior Website Merchandiser to join our Site Trading Team. Reporting to the Site Trading Manager, the successful applicant will be responsible for the representation, classification, visual merchandising and trading of all products across site. The role will also include working with buying, merchandising, creative, editorial and technical teams. You must be detail-oriented, extremely organized and have an interest in fashion.

Here is a breakdown of what you'll be doing:

• Responsible for visual merchandising ensuring products are beautifully & strategically merchandised at all times, supporting the buy and wider business goals
• Use analytical insights and trading reports to monitor and drive performance of products and category against business KPIs and to inform future activity
• Create actionable insights and make recommendations for optimisation & improvement to drive CVR rate onsite and business performance
• Manage current website navigation, classification process and planning, constantly monitoring improvement and planning iterations
• Responsible for global 'What's New' trading and merchandising: signing off on classifications, VM strategy, product linking, resurfacing and product readiness for upload to site
• Oversee a team of Website Merchandisers and Assistant Website Merchandisers to monitor the websites daily, across multiple devices, facilitating the quick and efficient resolution of any errors
• Ensure daily audits of the site to check depth/ high exposure product is being surfaced that everything is correctly classified and merchandised
• Work with in-house technology teams (Ecommerce, UX, Devs) to conceive and implement front- and back-end enhancements to make merchandising the site easier and improve user experience, working as a stakeholder for various site sections
• Coordinate enhancement development and user testing
• Lead liaison between Site Content to influence the strategy for the season and manage product exposure to maximise sales, communicating delivery lead times, brand launches and key products back to trading team
• Own reporting and analysis and optimisation of all areas of responsibility plus action and monitor changes in absence of manager
• Decision-maker on changes to category tree with a solid understanding of SEO in relation to navigation categories
• Responsible for on-site search performance, ensuring keywords are optimized and products returned are performing and representative of the buy and working with relevant teams (Product Editorial, SEO) to improve
• Fully support targeted marketing activity and product selection onsite (Email, Homepage, Product Marketing / content briefs) and able to think ahead for next quarter
• Attend Buying/Merchandising meeting for category area and feed in analysis
• Approve merchandising lists, advise team on key focus areas and feed in merchandising knowledge, ensuring products are in-line with trading focus, brand and consumer
• Monitor the website daily across all devices, facilitating the quick and efficient resolution of any errors
• Other duties as called upon

The type of person we are looking for:

• Ecommerce fashion experience, ideally in luxury with an in-depth knowledge of luxury fashion brands
• Highly commercially aware, with creative flair and love of luxury fashion
• Proven experience in an Ecommerce environment, with a strong understanding of visual merchandising, website taxonomy and usability
• Knowledge of and passion for technology and digital
• Exceptional understanding of the global consumer and an understanding of the online retail landscape across markets
• Strong numerical and analytical skills, ideally gained in a retail merchandising environment
• Proven track-record of reaching sales targets, improving processes and managing multiple tasks to tight deadlines
• Experience in training, coaching, mentoring and managing
• Highly computer-literate, preferably with knowledge of website systems and analytics tools
• Highly developed communication and interpersonal skills, with the ability and confidence to liaise at all levels
• Flexible, proactive and able to show initiative/ideas to constantly improve

From the moment you join the YOOX NET-A-PORTER GROUP we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.

YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Experience Level: Mid-Senior level
Workplace Type: Hybrid