Senior Waste Customer Technician

Severn Trent Water; East Midlands; On-site; GBP 33,000 - 40,000; Full time

Job summary

A leading water utility company in the East Midlands is seeking a Senior Waste Customer Technician to support operations, coordinate reactive works, and enhance service delivery. Ideal candidates should have experience in wastewater operations and possess strong organisational skills. This role offers a competitive salary, a bonus scheme, and a range of benefits aimed at career development and community engagement.

Benefits

Salary of up to £39,274.28

Annual bonus scheme (up to £2,250)

Leading pension scheme

Sharesave scheme

Dedicated training and development

Electric vehicle scheme

Family friendly policies

Two paid volunteering days per year

Qualifications

• Experience in wastewater, drainage, or sewer operations.
• A background in supporting reactive, field-based teams.
• Strong organisational and communication skills.
• A proactive approach to problem-solving and customer service.
• A full UK driving licence.

Responsibilities

• Support the Customer Delivery Manager in operations.
• Coordinate reactive works and resolve escalations.
• Guide and support the wider team.

Skills

Experience in wastewater, drainage or sewer operations

Background in supporting reactive, field-based teams

Strong organisational and communication skills

Proactive approach to problem-solving and customer service

Full UK driving licence

Job description

EVERYTHING YOU NEED TO KNOW

We’re looking for a Senior Waste Customer Technician to join our Reactive Sewer Services Team, based at our Raynesway site in Derbyshire. You’ll be supporting the Customer Delivery Manager in overseeing the day‑to‑day operations of around multiple Jetting Operatives crews, helping to ensure our network runs smoothly and our customers receive the best possible service. This role currently is for a 6 month period.

This is a hands‑on role where you’ll be out and about across the county, helping to coordinate reactive works, resolve escalations, and support the delivery of high‑quality wastewater services. While you won’t have direct reports, you’ll play a key role in guiding and supporting the wider team.

HOW WE WORK

With this being such a critical role, we’re looking for someone who can join us 37 hours a week Monday to Friday, including some evenings and weekends on a standby rota. You'll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why, for this role you’ll usually find us in the office during our working hours.

WHAT WE’RE LOOKING FOR

We’d love for you to have a passion for serving your local community. At Severn Trent, we cover 10 Counties across the Midlands and beyond and working in your area should bring you pride and that should follow through into the work you do.

Ideally, you’ll have:

• Experience in wastewater, drainage, or sewer operations.
• A background in supporting reactive, field-based teams.
• Strong organisational and communication skills.
• A proactive approach to problem‑solving and customer service.
• A full UK driving licence.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

HOW WE’LL REWARD AND CARE FOR YOU

It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:

Working here isn’t just a job. You can build a career at Severn Trent, and we’ll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

• Salary of up to £39,274.28
• Annual bonus scheme (up to £2,250 based on company performance and subject to eligibility)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two paid volunteering days per year

LET’S GO

We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.