Senior Waiter/Waitress — Luxury Service Leader

Edwardian Hotels London; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

28 days holiday

Complimentary meals

Recommend a friend £500

Annual free nights

Staff accommodation rates

Store discount platform

Company pension

Social events

Recognition events

Wellbeing champions

Company doctor

Edwardian Academy

Career progression training

Job summary

Edwardian Hotels London is recruiting a Senior Waiter/Waitress for The May Fair Hotel, a 5-Star property known for its iconic May Fair Bar. You will deliver warm and attentive service across the guest journey, anticipate needs, and showcase extensive knowledge of our food, wines and beverages.

The role demands front-of-house experience, a confident, friendly personality and a passion for delivering memorable guest experiences in a bustling luxury setting.

Qualifications

• Previous front of house waiting experience in a high-end operation is essential.
• Strong passion for hospitality and delivering memorable guest experiences.
• Excellent communication and interpersonal skills.
• Ability to stay calm, organised and attentive during busy service.

Responsibilities

• Deliver warm, attentive and professional service throughout the guest journey.
• Build rapport with guests and anticipate their needs.
• Demonstrate knowledge of food, wines, cocktails and beverages.
• Make recommendations to enhance the guest experience.
• Ensure tables and service areas are well presented at all times.
• Support and guide colleagues during service.
• Collaborate with bar and kitchen teams for smooth service.
• Handle guest requests and feedback professionally.
• Maintain high standards of cleanliness and presentation.

Skills

Front of house experience

Customer service

Food & beverage knowledge

Job description

Edwardian Hotels London is recruiting a Senior Waiter/Waitress for The May Fair Hotel, a 5-Star property known for its iconic May Fair Bar. You will deliver warm and attentive service across the guest journey, anticipate needs, and showcase extensive knowledge of our food, wines and beverages.

The role demands front-of-house experience, a confident, friendly personality and a passion for delivering memorable guest experiences in a bustling luxury setting.