Senior Waiter, Road Hole Restaurant

Sterling Kohler; ST Andrews; On-site; GBP 27,000 - 32,000; Full time

Job summary

The Old Course Hotel is seeking a dedicated waiter or shift leader to join its fine dining team. This iconic hotel in St Andrews offers competitive remuneration and numerous benefits, including free meals and access to facilities. The role focuses on delivering exceptional customer experiences while maintaining the high standards expected of a 5-star venue.

Benefits

Free meals and drinks in staff canteen

Discounts across the resort

Free access to gym and spa

Free access to The Dukes Championship Golf Course

24/7 access to Employee Assistance Programme

Qualifications

• 2+ years experience in hospitality.
• Basic wine knowledge required.
• Experience as a Section Leader preferred.

Responsibilities

• Deliver exceptional customer service to guests.
• Maintain cleanliness and service standards.
• Lead and manage your own section during service.

Skills

Customer Service

Wine Knowledge

Communication Skills

Education

WSET Level 1

Job description

About Us
At the heart of the world’s greatest golfing destination, the Old Course Hotel, Golf Resort & Spa is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times.

Part of Kohler Company, the Old Course Hotel, Golf Resort & Spa is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.

Why Join Our Team?
With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf, and we are the home of great guest service. People are our passion, and we believe each associate plays a vital role in providing memorable memories to our guests.

We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught! Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team.

We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.
Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to employee assistance line (EAP) and FREE fitness access.
Our benefits don’t end there, in your spare time, we also offer free access to The Duke’s golf course and superb discounts in our restaurants and spa. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself.

When you are not on duty at the Old Course Hotel, Golf Resort & Spa, you have access to request to stay overnight at a discounted rate, where available.

A career at Old Course Hotel, what’s not to love?
*All benefits subject to availability

About the Role
Named after the 17th hole of the Old Course, the Road Hole Restaurant is the beating heart of the hotel. With its commitment to using only the finest local ingredients, breath-taking views and exceptional service, it’s no wonder why the restaurant has earned such a prestigious 3 AA Rosettes rating.

An opportunity for an experienced waiter or shift leader to join our fine dining team here at The Old Course Hotel has become available. This position would suit either someone with recent experience in a supervisory role, or strong waiting experience with the desire to develop into a supervisory position. The role will include preparing for service, maintaining high standards of service and presentation, being responsible for your own section, being the designated leader on shift, providing a 5-star experience and creating lasting memories for our guests who travel from around the globe to visit us.

Your responsibilities will include;

• Delivering exceptional customer service to all guests in line with AA 5 five red star standards
  
• Greeting customers, processing orders by telephone and ensuring all orders are delivered following IQA standards.
  
• Ensure the cleanliness of the outlet and still room areas before, during and after service and are in accordance with the hotel’s standards of practice.
  
• Have a full understanding of the composition of all dishes on menu, as per specifications.
  
• Ensure stock and linen levels always meet business requirements – highlighting any concerns where appropriate.
  
• Be present at regular departmental training sessions, pre-service meetings and operational meetings.

To be successful in this position;

• You will have previous experience of at least 2 years within a hospitality role.
  
• Basic wine knowledge is required, with the ability to recommend wine and dish pairing options.
  
• WSET Level 1 is preferred, but not essential.
  
• You will have previous experience as a Section Leader.
  
• You will deliver a warm and welcoming experience, playing your part in making their stay at The Old Course as exceptional as it can be.
  
• You will have a keen eye for detail and an organised approach with the desire to exceed guest expectations.
  
• You will be a team player with strong communication skills and a positive attitude.
  

Hours
Permanent Full time, 40 hours over 5 days
FTC Full time, 40 hours over 5 days Ends 12th October 2025

Remuneration
£27,385.26 + TRONC

Benefits

• Free meals and drinks in our complimentary staff canteen
  
• Discounts across the resort including in our restaurants, room rates, pro shop and golf course
  
• Wider group discounts within Kohler group.
  
• Free access to our on-site gym and spa facility.
  
• Free access to our The Dukes Championship Golf Course
  
• 24/7 access to the Employee Assistance Programme