Senior Voip Engineer

JR United Kingdom; Stevenage; On-site; GBP 50,000 - 70,000; Full time

Job summary

Une entreprise de conseil de premier plan recherche un expert en VoIP et communications unifiées pour gérer et améliorer son infrastructure. Ce rôle, basé à Stevenage, nécessite une expérience avancée avec Cisco et une éligibilité à la sécurité SC. Vous serez responsable de la résolution des incidents, de la gestion de projets et du mentorat d'une équipe locale dans un environnement dynamique.

Qualifications

• Expérience avec les systèmes VoIP, PBX et plateformes de communications unifiées.
• Connaissance approfondie des protocoles SIP, H.323 et dépannage des problèmes de qualité d'appel.
• Compétences en gestion d'équipe et leadership.

Responsibilities

• Résoudre les incidents de niveau 2 et 3 dans les environnements de téléphonie et de vidéoconférence.
• Participer et diriger des projets de communications unifiées.
• Maintenir et optimiser l'infrastructure téléphonique et vidéo.

Skills

VoIP systems

Unified Communications

Troubleshooting

Networking

Team Leadership

Tools

Cisco

VMware Suite

Webex

Job description

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Join a leading consultancy! If you're driven by expertise, leadership, and a passion for cutting-edge communication platforms, this role is for you. You'll be central to managing and enhancing enterprise-grade VoIP and Unified Communications infrastructure in a highly collaborative, fast-paced environment.

This is a fully on-site role based in Stevenage, and you MUST be eligible for SC clearance and have advanced Cisco Unified Communications experience.

What We’re Looking For:

Years of hands-on experience with VoIP systems, PBX, and Unified Communications platforms like Cisco.

In-depth knowledge of SIP, H.323, and other protocols, with a knack for troubleshooting complex call quality and connectivity issues.

A strong foundation in networking, including QoS, VLANs, DNS, and firewalls, with a focus on VoIP traffic.

What You'll Do:

Resolve Level 2 and 3 incidents across telephony and video conferencing environments

Respond to hardware and software application requests

Participate in and lead Unified Communications and video conferencing projects

Support operational teams on an ad hoc basis

Maintain and optimise telephony and video infrastructure (MCO)

Lead and mentor local team members, encouraging knowledge sharing

What You'll Bring:

Eligibility for SC Clearance (you must have lived in the UK continuously for the last 5 years)

Expertise in Cisco TOIP (CUCM, Unity Connection, Jabber, IPPhone, Cisco SBS, VG2xx), Webex, and video conferencing solutions (TMS, Pexip)

Knowledge of VMware Suite and vSAN

Familiarity with Kurmi, Telsica, and PeterConnects ecosystems

Understanding of SIP/H323 protocols, WAN/LAN, security, and systems administration

Proven people management and team leadership skills

Candidates need to be SC eligible and sole UK National.