Senior Voids Supervisor

Skilled Careers; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A multi-award-winning service provider is seeking a Senior Supervisor in London to lead teams delivering essential property services. This key role involves overseeing operations, ensuring compliance with health and safety standards, and maintaining exceptional customer satisfaction. Candidates should have proven supervisory experience and a strong commitment to quality and service improvement.

Qualifications

• Proven supervisory experience in a similar role within property services or maintenance.
• Strong understanding of health and safety and compliance standards.
• Excellent leadership, organisational, and communication skills.

Responsibilities

• Lead and manage a team of supervisors, tradespeople, and support staff.
• Ensure compliance with safety regulations and the empty home standard.
• Improve service delivery and maintain high customer service standards.

Skills

Leadership

Communication

Problem Solving

Customer Service

Job description

Join a Multi-Award-Winning Service Provider Making a Real Difference

Are you an experienced supervisor with a passion for leading high-performing teams Do you thrive in a fast-paced environment where quality, safety, and customer satisfaction are key We are looking for a Senior Supervisor to lead and support a dedicated team delivering essential services that make a genuine impact in the community.

About the Role
In this key leadership role, you ll oversee and support supervisors, trades operatives, and planning teams to ensure the timely and high-quality delivery of void property works. You ll be instrumental in maintaining health and safety standards, improving processes, and ensuring customer satisfaction across all operations.

Key Responsibilities:

• Lead and manage a team of supervisors, tradespeople, and support staff.
  
• Oversee the delivery of void works, ensuring compliance with safety regulations and the empty home standard.
  
• Deputise for the Service Manager, including attending meetings and preparing key documents.
  
• Monitor performance, conduct reviews, and address absence or conduct issues.
  
• Identify and implement improvements to enhance service delivery.
  
• Allocate resources effectively across different areas of the business.
  
• Ensure accurate record-keeping and timely reporting to senior management.
  
• Maintain high standards of customer service and respond to complaints/escalations in line with KPIs.
  
• Ensure vehicle and tool compliance across the team.
  

What You ll Need:

• Proven supervisory experience in a similar role, ideally within property services or maintenance.
  
• Strong understanding of health and safety and compliance standards.
  
• Excellent leadership, organisational, and communication skills.
  
• A customer-first attitude with a drive to continuously improve service delivery.
  

For more info please call or send cv to (url removed)

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