Senior Vehicle Damage Engineer & Total-Loss Specialist

Wns; Ipswich; Hybrid; GBP 42,000 - 56,000; Full time

Job summary

WNS, part of Capgemini, is seeking a Motor Engineer – Vehicle Damage Assessor to produce precise damage assessments across all vehicle makes using approved methods. You will manage authorisation workflows while ensuring compliance with industry standards and Audatex protocols.

You will also serve as a technical contact for clients and claims teams, providing analytics, dispute resolution, and guidance on repair strategies. Strong negotiation and communication skills are required.

Qualifications

• Minimum 3 years' experience in motor engineering, damage assessment, or claims handling.
• Professional qualification in motor damage assessment (IAEA, ATA VDA, or equivalent recognised qualification)
• Motor repair industry qualification (IMI, ATA, NVQ, or City and Guilds)
• Proficient knowledge of vehicle accident repair industry standards and best practices
• Experience with Audatex or similar damage assessment systems
• Strong negotiation and problem-solving skills with proven dispute resolution experience
• Effective communication skills with the ability to engage at all organisational levels
• Solid understanding of the motor insurance industry, including FSA, ABI, and FOS regulations

Responsibilities

• Produce accurate and compliant vehicle damage repair assessments and estimates across all vehicle makes and types using manufacturers' and Thatcham research-approved repair methods
• Manage, process and authorise vehicle damage assessments in a timely manner, demonstrating full compliance with industry damage assessment systems (Audatex) and best practice standards
• Accurately assess and value vehicles beyond economical repair to industry and AQP standards, utilising industry guides and tools
• Negotiate and resolve disputes with customers and vehicle damage repairers
• Serve as a technical point of contact for clients, claims teams and repair management teams, providing support on vehicle repair and total loss engineering referrals
• Provide technical analytics services including audits, third-party cost reviews, fraud and compliance assessments
• Demonstrate knowledge of FSA, ABI and FOS regulations and standards for motor claims processing
• Resolve technical motor engineering problems and support team members through training and guidance
• Communicate effectively at all levels and develop strong stakeholder relationships with internal teams and external partners
• Monitor quality assurance standards and compliance requirements, implementing corrective actions where necessary
• Meet engineering task processing requirements to achieve business KPIs and targets

Skills

Motor engineering

Damage assessment

Negotiation

Communication

Problem-solving

Education

Motor damage assessment qualification (IAEA/ATA VDA or equivalent)

Motor repair industry qualification (IMI/ATA/NVQ/City & Guilds)

Tools

Audatex

Job description

WNS, part of Capgemini, is seeking a Motor Engineer – Vehicle Damage Assessor to produce precise damage assessments across all vehicle makes using approved methods. You will manage authorisation workflows while ensuring compliance with industry standards and Audatex protocols.

You will also serve as a technical contact for clients and claims teams, providing analytics, dispute resolution, and guidance on repair strategies. Strong negotiation and communication skills are required.