Senior Vehicle Aftersales & Procurement Lead

Ayvens Group; Bristol; On-site; GBP 40,000 - 54,000; Full time

Benefits offered by this job

Pension scheme

Annual bonus

Employee referral

Discount programme

GymFlex

Cycle to Work

Life Assurance

Health assessment

Travel Insurance

Dental Insurance

Critical illness

Personal accident cover

25 days annual leave

Job summary

Ayvens Group in Bristol is seeking a Vehicle Procurement Aftersales Lead to drive our relationships with vehicle manufacturers, dealerships and internal teams. You will own complex rejection cases and technical escalations from start to finish, delivering fair, timely solutions for customers and supporting the broader aftersales strategy.

You will shape processes, improve customer journeys, and share knowledge to elevate service levels across leasing, fleet and automotive aftersales.

Qualifications

• Experience working with vehicle manufacturers, dealers or within the automotive industry.
• Strong relationship-building and stakeholder management skills.
• Experience handling complex customer issues, complaints or technical vehicle cases.
• A practical, solutions-focused approach to problem solving.
• Excellent communication and negotiation skills.
• Strong organisational skills and ability to manage multiple priorities.
• Experience within leasing, fleet management or automotive aftersales.
• Knowledge of vehicle rejection processes and consumer legislation.
• Experience working in a regulated environment.

Responsibilities

• Building strong relationships with vehicle manufacturers and dealer partners.
• Managing complex vehicle rejection cases and technical escalations from start to finish.
• Working with OEMs to agree fair and timely resolutions for customers.
• Supporting our Complaints, Customer Service and Technical teams with specialist advice and guidance.
• Acting as a key point of contact when customers experience significant vehicle issues.
• Identifying opportunities to improve customer journeys, processes and ways of working.
• Producing insight and reporting to help strengthen manufacturer relationships and improve performance.
• Escalating recurring issues and working with manufacturers to deliver lasting solutions.
• Supporting the development of our future aftersales model and helping to improve how teams work together.
• Sharing knowledge and coaching colleagues where appropriate.

Skills

Relationship building

Stakeholder management

Communication skills

Negotiation skills

Problem solving

Organisational skills

Time management

Automotive industry

Job description

Ayvens Group in Bristol is seeking a Vehicle Procurement Aftersales Lead to drive our relationships with vehicle manufacturers, dealerships and internal teams. You will own complex rejection cases and technical escalations from start to finish, delivering fair, timely solutions for customers and supporting the broader aftersales strategy.

You will shape processes, improve customer journeys, and share knowledge to elevate service levels across leasing, fleet and automotive aftersales.