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Senior UX Researcher - Payout

Worldpay Group Plc

London

On-site

GBP 60,000 - 80,000

Full time

5 days ago

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Job summary

A leading company in payments is seeking a Senior UX Researcher to join the Payouts UX team. In this role, you will partner with various teams to conduct research that enhances user experience. You’ll produce insights that inform product design, ensuring best-in-class experiences for users. The role is based in London, offering a vibrant workspace and a range of benefits to support your personal and professional growth.

Benefits

Competitive salary and benefits

Parental leave policy

Global employee assistance program

Paid time off

Flexibility in health benefits

Life and income protection insurance

Qualifications

5-7 years working experience on a UX Team as User Researcher or UX/Product Designer.
Experience with various research methods and establishing research objectives.
Strong analytical skills with examples of research leading to product insights.

Responsibilities

Partner with UX, Product, and Technology to design research approaches.
Synthesize research findings into actionable insights.
Mentor and educate stakeholders on research methods.

Skills

Analytical skills

Synthesis skills

Communication

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

We’re looking for a Snr UX Researcher to join our ever-evolving Payouts UX team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

Positioned within the centralized UX Team, you’ll join the Payouts UX Team, reporting to our Payouts UX Manager, working alongside 2 UX/UI Designers. We are focused on envisioning and creating best-in-class experiences for our customers, partners and developers around the world. We value great attitudes, creative thinking and a user-centric approach to problem solving.

What you’ll own

You’ll partner with UX, Product, and Technology to design research approaches for the Payouts customer ecosystem to uncover user needs and evaluate in-flight ideas and prototypes. Additionally you’ll:

Synthesize your research findings into actionable insights and specific product recommendations that your Design, Product, and Technology partners can put into action

Use your research insights to become expert on customer needs in the payouts domain

Create compelling research readouts and presentations that influence product design vision, roadmaps, content, and feature-level interactions

Liaise with the centralized UXR team to align on strategies and best practices

Mentor and educate Product Designers, Product Managers, and other stakeholders on research approaches and methods.

Partner with and seek out team members who can help you triangulate your qualitative findings with product usage data, user data, or any other relevant analytics to help paint complete picture of how the products are working for our end-users and clients

Help establish and maintain a panel of user research participants to streamline user recruiting efforts

Where you’ll own it

You’ll own it in our thriving London Walbrook hub. Our sites are hubs of activity, conversation, and openness. With inspiring, stylish workspaces we want people to feel excited to come and do their best work.

What you bring

5-7 years working experience with a position on a UX Team with the title of User Researcher or UX/Product Designer running research studies and uncovering insights that directly influenced features within software/web-based applications. Examples of research readouts/reports are required for consideration for this position:

Demonstrated experience selecting the right research approach for a given context within the wide spectrum of research methods from generative to evaluative

Experience helping teams establish and articulate the right research objectives to focus on before jumping into research activities

Strong analytical and synthesis skills with examples of research results that have turned into product insights, feature enhancements, and/or new product/feature opportunities

A pragmatic approach to doing just enough research to get the job done and make a positive impact on the work, even if sometimes that means recommending no research until later in the product lifecycle in the interest of time

Experience with remote testing tools and conducting in-person studies

Ability to get very close to the work to understand the products and the target audiences’ workflows – we are looking for more than high-level or thematic results

Working knowledge in usability and interface principles – understands user-centered design process

Excellent verbal and written communication skills – this position requires the ability to present research readouts to internal audiences, ask the right questions, and clearly communicate next steps so that everyone has a shared understanding

Worldpay perks - what we’ll bring for you

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

A competitive salary and benefits.

Time to support charities and give back to your community.

Parental leave policy.

Global recognition platform.

Virgin Pulse access.

Global employee assistance program.

What makes a Worldpayer

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.

Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers.

Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.

Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career. We can’t wait to hear from you.

To find out more about working with us, find us on LinkedIn .

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Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice .

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

Explore the benefits we offer to Worldpayers in the United Kingdom

My Health

We provide a healthcare allowance towards the costs of your health benefits, giving you the flexibility to choose the coverage you and your family needs across our medical, dental and healthcare cash plans. Our medical plan also includes a neurodiversity assessment pathway.

My Money

We offer access to a pension scheme with a company contribution of 9% of base salary if you contribute at least 3%. You can also own your personal finances through our Workplace ISA and GIA.

My Lifestyle

We offer Employee Assistance Programs to support through any changes that matter to you.

My Family

Our family inclusion network offers support for Worldpayers raising families and caring for family members.

My Protection

We offer company-funded life and income protection insurance with the option to purchase additional insurances, including critical illness for you and your partner, life insurance for your partner, and personal travel insurance.

My Time Off

We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.

My Specialized Support

We offer company-funded annual Health Assessments. We also provide free access to a Virtual GP for you and your family, and full funding for female Worldpayers to access our Menopause Support Plan.

My Specialized Support

We provide a monthly wellbeing allowance for you to spend on anything that supports your physical and/or mental wellbeing.

Application steps

Here's where we'll learn a little about you, why you want to join Worldpay, and why you'd be a good addition to our team. You'll also need to upload your resume and a cover letter too.

Application Review

Once you’ve submitted your application, Worldpayers will review it and see if you’re a good match for the role, team and culture. If you’re successful, we'll invite you for an interview where we can get to know each other better.

Interview with a Worldpayer

This is the time where we get to know you better, and your opportunity to learn more about us. The best way to thrive is to bring your whole self to the conversation. We’ll ask about your skills and experiences, as well as your career aspirations. Depending on the role, you might have multiple interviews with various Worldpayers.

Offer and Onboarding

The exciting part! If you’re the best candidate, your recruiter will be in touch to confirm your offer. If you accept, we’ll walk you through the next steps of what you can expect during your background check and onboarding process to get you ready to become an official Worldpayer.

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