Senior UX Researcher

Pontoon; Ringway; On-site; GBP 70,000 - 80,000; Full time

Job summary

Pontoon in Manchester is seeking a Senior UX Researcher for a 6‑month, onsite role (Tuesday and Wednesday onsite). You will plan and execute end-to-end UX research, including qualitative and quantitative studies, usability testing with Maze, and survey design with Qualtrics, contributing to a large-scale transformation focused on AI-enabled customer journeys.

The successful candidate will collaborate with service designers, UX designers, and product teams within a multidisciplinary lab of ~90

Qualifications

• Proven experience in UX research, preferably in an enterprise environment.
• Strong quantitative and qualitative research capabilities.
• Exceptional communication skills with stakeholder management.

Responsibilities

• Plan and execute end-to-end UX research strategies.
• Conduct qualitative and quantitative studies to gather valuable insights.
• Lead usability testing initiatives using Maze.
• Develop surveys utilising Qualtrics to enhance user experience.
• Collaborate closely with Service Designers, UX Designers, and Product teams.
• Influence key decisions through evidence-based insights to drive user-centric innovations.

Skills

UX Research

Quantitative research

Qualitative research

Stakeholder management

Communication

Tools

Maze

Qualtrics

Job description

Job Advert: Senior UX Researcher

Contract Length: 6 months

Location: Manchester (Onsite: Tuesday & Wednesday)

Salary: Circa £75,000 pa (Day rate option available via Umbrella Company)

The Opportunity

Our client, a leading player in the financial services sector, is seeking a passionate and skilled Senior UX Researcher to join their dynamic team. This is an exciting opportunity to contribute to a large-scale transformation programme focused on Agentic AI, initially targeting the complaints journey. The successful candidate will play a pivotal role in shaping AI-driven operational experiences and assessing their impact on both colleague and customer journeys. Working within a multidisciplinary lab of approximately 90 colleagues, you will collaborate with Service Designers, UX Designers, Product Owners and stakeholders to shape future operational experiences.

Key Responsibilities

• Plan and execute end-to-end UX research strategies.
• Conduct qualitative and quantitative studies to gather valuable insights.
• Lead usability testing initiatives using Maze.
• Develop surveys utilising Qualtrics to enhance user experience.
• Collaborate closely with Service Designers, UX Designers, and Product teams.
• Influence key decisions through evidence-based insights to drive user-centric innovations.

Essential Skills & Experience

• Proven experience in UX Research, preferably within an enterprise environment.
• Strong quantitative and qualitative research capabilities.
• Exceptional communication skills with a knack for stakeholder management.
• Demonstrated business acumen and the ability to operate autonomously within complex environments.

Desirable Experience

• Familiarity with Agentic AI, GenAI, or AI research.
• Previous experience in the financial services sector.
• Proficiency in using tools like Maze and Qualtrics.
• Exposure to service design principles.

What Is Our Client Looking For?

The ideal candidate will be a confident researcher capable of influencing stakeholders and challenging assumptions. A collaborative spirit and the ability to thrive within a large multidisciplinary team are essential for success in this role.

Interview Process

Candidates can expect a streamlined interview process, beginning with a 30-minute introductory interview, followed by a more in-depth 90-minute discussion, preferably conducted face‑to‑face.

Why Consider This Opportunity?

This role not only offers the chance to work on cutting‑edge projects in a rapidly evolving field but also provides an environment where your insights can directly impact the user experience. The employer is dedicated to fostering a culture of innovation and collaboration, making it an ideal setting for a motivated UX Researcher.