Senior UX Researcher

NatWest Group; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading banking institution in London is seeking an experienced Senior UX Researcher to lead strategic research initiatives. The ideal candidate will own the research roadmap, influence executive stakeholders, and promote a user-centric culture. This is an excellent opportunity for an independent researcher keen on making a substantial impact on customer experiences.

Qualifications

• Ability to influence and guide executive-level stakeholders.
• Deliver relevant insights under varying project constraints.
• Comfortable owning the entire research lifecycle.

Responsibilities

• Own and execute strategic discovery research.
• Champion a user-centric culture.
• Build an effective research function.

Skills

User-centered design

Mixed methods research

Qualitative analysis

Quantitative analysis

Stakeholder management

Coaching

Job description

Overview

You'll be working directly under our Research Leader, but with a high degree of agency and autonomy. You'll work closely with other members of the product team to deliver consistent, efficient, and enjoyable experiences. This is a great opportunity to develop your knowledge and skills while making a real difference for our customers.

What you'll do

• As a Senior UX Researcher, you'll own and execute the high-level strategic discovery pieces that chart our future course. You'll own the research roadmap for your product area, ensuring we balance future-looking discovery work with evaluative experiments that optimize what's live today.
• Navigating the complexities of B2B2C, mastering the art of researching two very different audiences, our business partners and their end customers
• Championing a user-centric culture, making sure that all strategic and design choices are directly anchored to verified customer needs
• Building a better research function, contributing hands-on to the processes and tools (ResearchOps) that make our research effective and scalable
• Working closely with Product, UX Designers and the wider teams
• Actively coaching junior team members and helping product and design colleagues grow their own independent research skills
• You'll need to be technically excellent, master of mixed-methods research (complex qualitative and quantitative analysis), and know how to bring different data streams together to tell a cohesive story

What we’re looking for

• You to influence and guide executive-level stakeholders, turning research findings into clear, consensus-driven strategic decisions
• The ability to deliver relevant and effective insight under varying project constraints
• Highly independent researcher, comfortable owning the entire research lifecycle from ambiguous questions to final recommendations in a small, fast-paced team
• Excellent communication and collaboration skills across all levels with an ability to champion design thinking and influence key stakeholders