Senior UX Researcher

John Lewis Partnership; Bracknell; Hybrid; GBP 50,000 - 65,000; Full time

Job summary

A leading retail organization based in Bracknell is seeking a Senior UX Researcher to enhance customer experiences within eCommerce. This hybrid role involves conducting various UX research methodologies and collaborating with cross-functional teams to inform product design. Ideal candidates will have experience in user research and a relevant degree. The salary range is £50,000 - £65,000, depending on experience.

Qualifications

• Previous experience working within a user research function.
• Experience delivering on various research projects.
• Knowledge of research tools like User interviews and Usability testing.

Responsibilities

• Support the Product Design and Research team with UX Research.
• Collaborate with stakeholders and product teams to manage research.
• Conduct various research methods from interviews to lab testing.

Skills

User research

Research project delivery

Research methodologies

Collaboration skills

Education

Research, Psychology or Design Related Degree

Tools

Dscout

Usertesting

Jira

Figma

Job description

Overview

About the role

This is a hybrid working role; your time will be split between working from home and the Bracknell office, with a target of no more than two days a week in the office to connect. Some travel to our London Pimlico office or to different partnership locations across the UK may be required depending on the project. Salary expectations are in the range of £50,000 - £65,000 depending on experience.

As a Senior UX Researcher within the Product Design and Research team at Waitrose Online you’ll play a key role in the success of our customer experiences. You will support one of our Product Domains and work collaboratively with cross-disciplinary product teams. Your work will inform product design and development and ensure our user experiences are useful, usable and valuable for our customers. You will be responsible for bringing an understanding of end users to your product teams through proactively and reactively conducting UX Research.

Collaborating with stakeholders, designers and managers in the team is a key part of the role to ensure research is conducted at all stages of the design thinking process. You will work closely with the UX Research Manager to craft project strategies through a broad range of research methods from discovery activities to prototype testing and live field studies. You’ll conduct a wide variety of research methods from interviews and surveys to testing in our labs and stores. We expect researchers to be out in stores or fulfilment centres on an ad hoc basis observing the experience and shadowing partners to truly connect with our business.

You’ll work with partners across the entire eCommerce landscape to understand how our business and functions operate, empathise with customers and partners, understand the challenges they face and support our team with developing innovative opportunities.

Essential skills you’ll need

• Previous experience working within a user research function
• Experience delivering on a wide range of research projects and at different life cycles, including discovery and generative research projects
• Knowledge and experience of working with a wide variety of research tools and methodologies such as: User interviews, Diary studies, Jobs to be done, Journey Mapping, Usability testing, Survey creation and analysis, Card Sorting, Competitor analysis, Experience walkthroughs, Lab and in-store testing
• Experience working on different research platforms such as Dscout, Usertesting, Lysanna, Survey Monkey

Desirable skills

• Research, Psychology or Design Related Degree
• Previous experience working with both onscreen interactions and physical environments or hardware
• Experience managing multiple projects and timeframes, with project management tooling such as Jira & Confluence
• Experience with collaboration and design software such as Miro & Figma
• Previous experience working in grocery or retail oriented businesses

About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it.

Important points to note

It’s important to note that some roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process, and you are encouraged to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body, and financial probity checks may also be required for some roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We support flexible working, which might include flexible or compressed hours, job sharing or shorter hour contracts where possible. Please discuss this further with the hiring manager during your interview.