Senior UX Product Designer

TravelCenters of America; Tottenham; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Private health insurance

Employee Assistance Program (EAP)

Loyalty awards

Job summary

RLDatix is seeking a London-based Product UX Designer to join our Workforce teams, translating complex healthcare workflows into intuitive experiences. You’ll lead research, design, and discovery activities, collaborating with Product and Engineering to deliver impactful solutions.

In this hybrid role, you’ll mentor others, explore AI-enabled approaches, and contribute to shaping product strategy through user insights for safer healthcare delivery.

Qualifications

• 5–10 years' experience in UX, Product, or Interaction Design on complex digital products.
• Proven success leading user research and turning insights into measurable product improvements.
• Strong user-centred design skills including journey mapping, service design, usability testing, prototyping, and interaction design.
• Experience facilitating workshops and cross-functional collaboration.
• Ability to influence stakeholders and build partnerships across Product, Engineering, and business.
• Proficiency with design/research tools such as Figma, Miro, UserTesting, Hotjar, or similar.
• Interest in AI and emerging technologies to enhance research and design practices.
• Ability to work from our London office 2-3 days per week, with occasional travel to customer sites.
• Strong communication, curiosity, and collaborative approach.

Responsibilities

• Leading user research activities, including interviews, usability testing, and workflow analysis to understand customer needs and opportunities.
• Translating research insights into journey maps, service blueprints, workflows, wireframes, and prototypes that inform product decisions.
• Partnering with Product and Engineering teams to identify, validate, and deliver the most valuable solutions for our users.
• Creating and testing interactive prototypes to improve usability, drive adoption, and shape product direction.
• Facilitating workshops, discovery sessions, and design sprints to build alignment across cross-functional teams.
• Using data, customer feedback, and research evidence to influence decision-making and advocate for user-centred design.
• Exploring new technologies, including AI-powered research and design tools, to enhance discovery and innovation.
• Mentoring colleagues, sharing best practices, and contributing to the continued growth of our Product Experience community.

Skills

User research

UX design

Journey mapping

Prototyping

Interaction design

Tools

Figma

Miro

UserTesting

Hotjar

Pendo

Job description

RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.

Job Description

RLDatix is on a mission to help raise the standard of care... everywhere. Trusted by over 10,000 healthcare organisations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global team of more than 2,000 colleagues dedicated to making a difference in healthcare every day.

We're searching for a London based Product UX Designer to join our Workforce teams, helping us create experiences that are genuinely useful, intuitive, and impactful for the people who rely on our products every day. In this role, you'll lead research, design, and discovery activities across workforce management and rostering solutions, translating complex healthcare workflows into experiences that are easy to understand and efficient to use.

You'll play a key role in shaping product strategy through user insight, facilitating cross-functional collaboration, and helping to mature our design practice as we continue to grow.

How You'll Spend Your Time

• Leading user research activities, including interviews, usability testing, and workflow analysis to understand customer needs and opportunities.
• Translating research insights into journey maps, service blueprints, workflows, wireframes, and prototypes that inform product decisions.
• Partnering with Product and Engineering teams to identify, validate, and deliver the most valuable solutions for our users.
• Creating and testing interactive prototypes to improve usability, drive adoption, and shape product direction.
• Facilitating workshops, discovery sessions, and design sprints to build alignment across cross-functional teams.
• Using data, customer feedback, and research evidence to influence decision-making and advocate for user-centred design.
• Exploring new technologies, including AI-powered research and design tools, to enhance discovery and innovation.
• Mentoring colleagues, sharing best practices, and contributing to the continued growth of our Product Experience community.

What Kind of Things We’re Most Interested in You Having

• 5-10 years' experience in UX, Product, or Interaction Design, working on complex digital products.
• Proven success leading user research and turning insights into measurable product improvements.
• Strong user-centred design skills, including journey mapping, service design, usability testing, prototyping, and interaction design.
• Experience facilitating workshops, discovery sessions, and cross-functional collaboration.
• Ability to influence stakeholders and build strong partnerships across Product, Engineering, and the wider business.
• Proficiency with design and research tools such as Figma, Miro, UserTesting, Hotjar, Pendo, or similar.
• Interest in AI and emerging technologies, and how they can enhance research and design practices.
• Ability to work from our London office 2-3 days per week, with occasional travel to customer sites.
• Strong communication skills, curiosity, and a collaborative approach to solving complex problems.

Nice to Have

• Experience in healthcare, workforce management, patient safety, compliance, governance, or other regulated industries.
• Experience simplifying complex workflows, dashboards, forms, permissions models, and approval processes.
• Exposure to AI-assisted, conversational, or agentic product experiences.
• Understanding of how user experience contributes to product adoption and business outcomes.
• Experience helping establish design standards and ways of working within growing UX teams.
• Knowledge of accessibility and inclusive design best practices.

By enabling flexibility in how we work and prioritising employee wellbeing, we empower our team members to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards that recognise long service and commitment.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, colour, religion, age, gender, national origin, disability, marital status, or any other protected characteristic.

As part of RLDatix’s commitment to inclusion, we ensure that individuals with disabilities are provided reasonable accommodation throughout the application and interview process. If accommodation is required, please contact [e-mail].

Salary offers are determined by a variety of factors including location, skills, experience, education, certifications, and market conditions.