Senior UX Designer, Coutts

NatWest Group; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

Join a leading financial institution as a Senior UX Designer, focusing on creating exceptional customer experiences. Collaborate across teams to develop innovative solutions in a fast-paced FinTech environment. This is an opportunity to influence product design and aid high net worth clients through user-centered design processes.

Qualifications

• Experience delivering customer-focused designs, including native mobile.
• Strong understanding of UX theory and progressive design.
• Experience leading projects and influencing stakeholders.

Responsibilities

• Lead design projects and collaborate with cross-functional teams.
• Create user journey maps and execute pixel-perfect UI designs.
• Conduct user research to inform design decisions.

Skills

Customer focused designs

UX theory and methods

Agile methodology

Collaboration

Communication skills

Visual design principles

Tools

Figma

UserZoom

ProtoPie

Lottie

Job description

Join us as a Senior UX Designer, Coutts

• We’re a proud B-Corp business with an unwavering focus on doing well by doing good, and by choosing to work at Coutts, you’re choosing to use your skills to improve lives, create opportunities, and bring people together
• We'll look to you to be a passionate advocate for great customer experiences, bringing your creative and strategic thinking skills
• It’s a leading role, where you’ll have the opportunity to work within cross functional design teams to deliver best in class solutions for our digital projects
• As part of your application, you're required to submit a portfolio showcasing samples of your product design work, highlighting the end-to-end product design process

What you'll do

As a Senior UX Designer, you’ll be leading the design thinking in your projects,including new ways of working, new user research techniques and new products within the Fintech innovation space. Your work will bring high quality designs to meet the needs of our clients and the business. You’ll be operating in a fast-paced environment,working end-to-end to understand user needs and deliver cutting edge design.

Throughout the course of your work, you’ll collaborate with others to develop and meet the standards through peer reviews and knowledge sharing. You’ll also be managing and leading workshops and craft reports, as well as contributing to playback sessions with multiple stakeholders. You’ll be working with a cross functional squad while collaborating with engineers, product owners and researchers. You’ll also be responsible for all design artefacts, from initial discovery and user journey mapping through to executing pixel perfect UI designs.

Key aspects of your role will also include:

• Working closely with engineers and experts from across the business to deliver both incremental experience improvements and brand new digital features
• Developing a deep understanding of the complex financial needs of our high net worth clients, helping out with user research and building empathy with our clients, ensuring that their needs are always at the heart of your design decisions
• Weaving a compelling narrative around your work, bringing to life your process through storytelling
• Actively engaging in team meetings, workshops, hackathons and critiques
• Collaborating regularly using strong communication, documentation and facilitation skills
• Working flexibly to deliver inclusive, accessible and engaging digital experiences which reflect the award winning service which underpins everything that we do at Coutts

The skills you'll need

We’re looking for someone with experience of delivering customer focused designs and ideally including native mobile design. You’ll also bring the ability to work well in a fast paced and data driven environment. You'll need experience of Agile methodology and an interest in and knowledge of the FinTech industry.

You’ll also demonstrate an appreciation of design being a collaborative discipline, with a desire to thoughtfully critique work and provide regular feedback to your team. We’ll expect you to bring a portfolio showcasing beautiful and impactful work.

We’ll also be looking for:

• An expert understanding of UX theory and methods
• Knowledge of design patterns and standards across Android, iOS and Web
• A practical understanding of visual design principles including hierarchy, layout, spacing, typography and colour
• Experience leading design projects, influencing stakeholders to drive the right experience outcomes
• A solid understanding of using and contributing to a design system
• Expert level knowledge of Figma and other design tools such as UserZoom, ProtoPie and Lottie