Senior User Researcher Sc Cleared - Inside Ir35 Contract

Version 1; England; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Profit sharing

Career progression & mentorship

Flexible/remote working

Pension 5% matched

Private healthcare

Life assurance

Employee discounts

Gym discounts

Awards programs

Community & volunteering

Job summary

Version 1 is seeking a senior, SC-cleared User Researcher to lead research across complex digital services for public sector clients. You will collaborate with product managers, designers, and developers to ensure decisions are evidence-based.

The role requires consulting with stakeholders, mentoring colleagues, and upholding the GDS Digital Service Standard throughout discovery and delivery. You will influence service strategy, foster a user-first mindset in client organisations, and strengthen

Qualifications

• 5+ years of research leadership on complex digital services in Agile environments.
• Strong knowledge of UK public sector service design, including GDS standards and GOV.UK patterns.
• End-to-end research capability from design to synthesis into actionable insights.
• Broad methodological expertise across qualitative and quantitative methods.
• Strong consultancy skills to advise on research strategy and outcomes.
• Stakeholder management with senior stakeholders and workshops.
• Proven impact demonstrated through a portfolio or case studies.
• Ethical considerations in user research, including vulnerable users.
• Inclusive design and accessibility, WCAG 2.2 familiarity.
• Experience working within Agile teams and ceremonies.

Responsibilities

• Lead and deliver user research for complex projects, informing product, service, and strategy decisions.
• Participate in client meetings, workshops, and presentations, delivering actionable recommendations.
• Build strong client relationships by understanding needs and aligning research with business goals.
• Mentor junior researchers and foster a collaborative team environment.

Skills

5+ years experience

GDS Digital Service Standard

End-to-end research

Qualitative & quantitative methods

Consultancy skills

Stakeholder management

Proven impact

Ethical research

Inclusive design & WCAG 2.2

Agile team experience

Job description

Job Description

We're looking for an SC Cleared User Researcher who can shape meaningful, accessible services that deliver lasting value across our Public Sector Clients. Leading research across the full delivery lifecycle, you’ll help agile teams validate assumptions, reduce risk, and prioritise work based on real user needs.

You will work autonomously within multidisciplinary teams - collaborating with product managers, designers, business analysts, and developers - to ensure evidence drives decision‑making at every stage. Beyond projects, you’ll influence service strategy, foster a user‑first mindset in client organisations, and strengthen Version 1’s user research practice by mentoring colleagues and sharing expertise across our community of practice.

This role is for a consultant who thrives in client‑facing settings, can confidently lead discovery and delivery activities, and has a proven track record of working to the GDS Digital Service Standard.

Responsibilities

• Lead and deliver user research for complex projects, ensuring findings directly inform product, service, and strategy decisions.
• Proactively contribute to client meetings, workshops, and presentations, building strong relationships and providing actionable recommendations.
• Develop strong client relationships by anticipating client needs, advising on research opportunities, and driving outcomes that align with both user needs and business objectives.
• Mentor and guide team members, upskilling junior researchers and fostering a collaborative, supportive working environment.

Expected behaviours

• Takes full ownership of research deliverables, ensuring they are high quality and aligned with project objectives and client needs.
• Anticipates challenges and delivers proactive, evidence‑based solutions to complex problems.
• Communicates confidently and effectively, acting as a trusted research voice in meetings and workshops.
• Fosters a collaborative, inclusive team culture, actively mentoring and supporting colleagues’ development.
• Brings enthusiasm, curiosity, and a willingness to learn, helping to build a positive and supportive working environment.

To be considered for this role you must hold active SC clearance

Qualifications

We’re seeking a senior user researcher who can lead high impact projects, influence decision‑making at senior levels, and deliver actionable insights that shape exceptional products and services.

• Extensive experience (5+ years) as a researcher, leading research including work on complex digital services in Agile environments.
• Strong knowledge of UK public sector service design, including GDS service standards, GOV.UK design system patterns, and assessment processes.
• End-to-end research capability - from designing and running generative and evaluative studies to analysing and synthesising findings into clear, actionable insights.
• Broad methodological expertise, with the ability to confidently select and apply a wide range of qualitative and quantitative methods (e.g., moderated and unmoderated usability testing, depth interviews, surveys, co‑design, diary studies) to meet project needs.
• Strong consultancy skills, including building trusted client relationships, advising on research strategy, and influencing decisions at senior levels.
• Stakeholder management expertise, with experience engaging senior stakeholders, facilitating workshops, and driving alignment across multi‑disciplinary teams.
• Proven impact, demonstrated through a strong portfolio or case studies showing how your research has informed successful product, service, or strategic outcomes.
• Thorough understanding of ethical considerations in user research, particularly when working with vulnerable users or those with access needs.
• Deep understanding of inclusive design and accessibility, including conducting research with users with access needs and familiarity with WCAG 2.2.
• Experience working within Agile teams, actively contributing to ceremonies and supporting iterative, user‑centred delivery.

Additional Information

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

• Share in our success with our Quarterly Performance‑Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits
• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
• Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance
• Financial Wellbeing initiatives including; Version 1 Pension with a 5% employee‑matched contribution, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme
• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more.
• 24 days holiday allowance plus Public Holidays, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies
• Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat
• Reward schemes including Version 1’s Annual Excellence Awards & quarterly Star Awards.
• Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.

And many more exciting benefits… drop us a note to find out more.

Version 1 is an equal opportunities employer

We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring including those shaped by disability and neurodiversity.

We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact [e-mail] at Version 1. We will consider all requests carefully, respectfully and confidentially.

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