Senior User Researcher – Public Services & Policy Insight

IBM; Leicester; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Flexible working

Sabbatical program

Paternity leave

Maternity leave

Maternity returners scheme

Private medical

Dental cover

Optical cover

Employee discounts

EAP (Employee Assistance Program)

Life assurance

Group pension

Job summary

IBM Consulting UK FutureNow seeks a Senior Experience Consultant focused on user research for public services. You will lead complex programmes, guide methodologies, and ensure insights shape policy, service design, and delivery across the lifecycle.

Role requires mentoring researchers, delivering ethnographic studies, surveys, workshops, and accessibility evaluations while collaborating with senior stakeholders to embed evidence in decision making.

Qualifications

• Experience leading planning, design, and execution of end‑to‑end user research using a broad range of qualitative and quantitative methods.
• Shaped research strategies that drive decision‑making and align with client needs and objectives.
• Provide guidance, mentoring, and quality assurance to researchers across teams.

Responsibilities

• Develop comprehensive user research plans aligned with project goals and priorities.
• Design and carry out research to understand users across government services.
• Document insights and produce personas, journey maps, and research summaries.

Skills

End-to-end research

Qualitative methods

Quantitative methods

Stakeholder communication

Research strategy

Mentoring researchers

Education

Bachelor's Degree

Job description

IBM Consulting UK FutureNow seeks a Senior Experience Consultant focused on user research for public services. You will lead complex programmes, guide methodologies, and ensure insights shape policy, service design, and delivery across the lifecycle.

Role requires mentoring researchers, delivering ethnographic studies, surveys, workshops, and accessibility evaluations while collaborating with senior stakeholders to embed evidence in decision making.