Senior User Researcher

Olive Jar Digital; United Kingdom; On-site; GBP 35,000 - 55,000; Full time

Job summary

Olive Jar Digital is looking for an experienced User Researcher to collaborate across teams in delivering innovative digital solutions. The role focuses on conducting user research and collaborating to improve services, while fostering inclusivity and research methodologies compliant with industry standards.

Benefits

25 Days Annual Leave plus 8 Bank Holidays

Health Insurance

Pension Scheme

Annual Bonus Scheme

Annual Salary Review

Electric Car Scheme

Responsibilities

• Conduct user research, identify unmet needs, and support policy testing.
• Create and document a user research plan and findings.
• Recruit diverse participants and maintain a research schedule.

Job description

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Permanent, Full-time UK-wide

About the role

We are seeking an experienced User Researcher to collaborate closely with our multidisciplinary teams to architect and deliver cutting-edge digital solutions tailored to our clients' unique needs.

With a focus on excellence and a passion for pushing boundaries, you will contribute to Olive Jar Digital's mission of catalysing transformative change in the digital landscape.

About Olive Jar Digital

As we grow, we empower our teams to develop their roles and functions and offer support to get you from where you are now, to where you want to be.

Moving towards our 9th year, we are now an established brand, building digital products and services and championing the provision of expert talent to enhance customer and in-house teams, satisfying all user needs.

We are a professional, fun, fully inclusive and diverse digital consultancy, valuing everyone’s opinion.

With a huge growth plan over the next two years, we are looking to expand our client-facing delivery team with designers, developers, and testers as we continue to expand our project portfolio.

Responsibilities

• Conduct user research to support new policies, identify unmet needs, and test improvements, including reviewing previous research on supplier payment services.
• Create a user research plan with key goals, methods, and participant criteria, ensuring thorough documentation and communication of findings.
• Recruit a diverse range of participants, including those with accessibility needs, maintaining a research schedule of every three weeks.
• Collaborate with design and development teams to design, test, and refine prototypes, prioritising research to meet policy implementation targets.
• Work with stakeholders to prioritise and design service improvements based on user insights, ensuring alignment with DDaT and GOV.UK standards.
• Continuously test and refine enhancements, validating user needs across segments with design and development teams.

Benefits

• 25 Days Annual Leave per annum (plus 8 Bank Holidays as standard)
• Health Insurance
• Pension Scheme
• Annual Bonus Scheme
• Annual Salary Review
• Electric Car Scheme