Senior User Researcher

Everway; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company in the United Kingdom is seeking an experienced Senior User Researcher to lead and design impactful research that shapes products. You will collaborate across teams, delivering insights to enhance user experiences in education technology. Ideal candidates have over 3 years of senior-level experience and a strong background in qualitative and quantitative research methods. This role offers a competitive salary and flexible work opportunities.

Benefits

Competitive salary

Bonus opportunities

Flexible work schedules

Comprehensive health and wellness benefits

Career growth through development programs

Flexible time off plans

Qualifications

• 3+ years experience at a senior level in a user research role.
• Strong understanding of various research methods and when to apply them.
• Ability to manage multiple priorities and stakeholders in a fast-paced environment.

Responsibilities

• Plan and conduct user research studies, including usability tests and interviews.
• Analyse qualitative and quantitative data to generate actionable insights.
• Collaborate closely with product managers, designers, and engineers.

Skills

User research methodologies

Data analysis

Collaboration

Communication

Education

Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Sociology or related field

Tools

UX research tools

Job description

About the role

As a Senior User Researcher, you will work with cross-functional teams to lead, design, execute, and communicate impactful research to help shape the company’s products.

The right candidate will be driven to develop a keen understanding and deep empathy for the diverse challenges faced by our users. You will design, conduct, and analyse user research that provides actionable insights to address these challenges in measurable ways.

You will be comfortable working throughout the entire product lifecycle: from observing and interviewing users, mapping existing journeys and identifying key opportunities, to validating and optimising user experiences to maximise their positive impact on the lives of teachers, students, and people in the workplace.

Main Responsibilities

• Plan and conduct user research studies, including usability tests, interviews, surveys, and ethnographic research to understand user needs and behaviours.
• Analyse qualitative and quantitative data to generate actionable insights and recommendations that influence product strategy and design decisions.
• Collaborate closely with product managers, designers, and engineers to integrate user research findings into the product development process.
• Create user archetypes, journey maps, research reports and other deliverables that effectively communicate user insights and pain points.
• Advocate for the user by presenting research findings to stakeholders and influencing product decisions.
• Assist with research operations, including participant recruitment, research tooling, and documentation.

Qualifications

• 3+ years experience at a senior level in a user research role.
• Strong understanding of various research methods and when to apply them.
• Experience conducting end-to-end user research, and translating insights into actionable design decisions in a complex, commercial environment.
• Ability to manage multiple priorities and stakeholders in a fast-paced environment.
• Proficiency in using UX research tools for both qualitative and quantitative studies.
• Demonstrable ability to communicate complex concepts in a clear and concise manner to team members and stakeholders.
• A good team player, able to work collaboratively with fellow researchers, designers, product managers, and developers.
• Experience with data analysis, statistical modelling, survey design, data visualisations, and relevant data tools.
• Experience researching for AI-powered products.
• Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Sociology or other related field.
• Familiarity with the education technology sector and an understanding of the unique challenges and opportunities within this field.
• Experience in early-stage product development.
• Experience in organising and leading co-creation workshops or design thinking sessions with diverse stakeholders.

Application and additional information

Please submit your application on our website by Thursday 16th October 2025.

Join our team and enjoy a competitive salary with bonus opportunities, flexible work schedules, and comprehensive health and wellness benefits. We offer flexible time off plans, career growth through development programs, and a collaborative, innovative culture where your ideas matter. Ready to make an impact? Apply today and be part of a company that invests in your success!

We are committed to providing a Drug-Free Workplace for all employees.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

You can view our Recruitment and Selection Policy here.

Diversity and monitoring information

The following demographic survey is for Northern Ireland residents only. If you do not reside in Northern Ireland, please indicate by ticking the corresponding option below. We monitor the community background and sex of our job applicants and employees in order to demonstrate our commitment to promoting equality of opportunity in employment and to comply with our duties under the Fair Employment & Treatment (NI) Order 1998. You are not obliged to answer the questions on this form and you will not suffer any penalty if you choose not to do so. Nevertheless, we encourage you to answer these questions. Your answers will be used by us to prepare and submit a monitoring return to the Equality Commission, but your identity will be kept anonymous. In all other regards your answers will be treated with the strictest confidence. If you do not answer, we may use the residuary method to determine community background based on the information provided in your application form/personnel file. Note: answering is not mandatory and providing false answers is prohibited by law.

Please indicate the community to which you belong by ticking the appropriate box below: * Select...

Please indicate your sex by ticking the appropriate box below: * Select...

We want to ensure all candidates have every opportunity to shine. With this in mind, please let us know if you require any reasonable adjustments as part of the hiring process.