Senior User Researcher

JR United Kingdom; North East; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading technology company in Newcastle-upon-Tyne seeks an experienced Senior User Researcher to enhance user-centered practices. The ideal candidate has over 4 years of user research experience, a strong background in GDS design principles, and is eligible for security clearance. This role offers flexible hybrid working opportunities and a comprehensive benefits package including private healthcare and professional development support.

Benefits

Flexible hybrid working

25 days holiday

Private Medical Healthcare via Vitality

Pension contributions and Life Assurance

Support for professional certifications

Retail discounts on various services

Access to Employee Resource Groups

Qualifications

• Over 4 years of User Research experience.
• Experience working to GDS design principles or equivalent.
• Full right to work in the UK.
• Eligible for Security Clearance.
• Ability to work in a hybrid model.

Responsibilities

• Work in accordance with GDS design principles or equivalent.
• Build user-centered practices in new teams.
• Conduct user research and supervise other researchers.
• Analyze and synthesize research data.

Skills

User Research

GDS design principles

Agile practices

Data analysis

Job description

Senior User Researcher, Newcastle-upon-Tyne, Tyne and Wear

Client: Netcompany UK Limited

Location: Newcastle-upon-Tyne, Tyne and Wear, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 08.08.2025

Expiry Date: 22.09.2025

Job Description

Are you ready to join the forefront of technology innovation with Netcompany? As one of the fastest-growing technology companies, we are disrupting the marketplace and revolutionizing the way businesses operate. Our vision is to be the leading digital challenger in Europe while evolving the next generation of IT consulting.

Operating across both public and private sectors, we offer a comprehensive range of services from application development and seamless cloud migration to program delivery and service operations, designed to meet diverse business needs.

Responsibilities

• Work in accordance with GDS design principles or equivalent standards in the UK Public sector or DSSS.
• Build user-centered practices in new teams.
• Align user research activities with broader plans to inform service propositions.
• Conduct user research and supervise other researchers to ensure best practices.
• Promote inclusive research, advocating for accessible services for all users.
• Apply a wide range of primary and secondary user research methods.
• Analyze and synthesize research data, engaging colleagues in the process.
• Present research findings effectively to various audiences.
• Understand social and technological contexts of projects.
• Align user research activities with strategic decision-making.
• Understand technologies used in digital services.
• Help teams adopt user-centered and agile practices.

Qualifications

• Over 4 years of User Research experience.
• Experience working to GDS design principles or equivalent standards in the UK Public sector.
• Full right to work in the UK.
• Eligible for Security Clearance.
• Ability to work in a hybrid model.

Benefits

• Flexible hybrid working.
• 25 days holiday.
• Private Medical Healthcare via Vitality.
• Pension contributions and Life Assurance.
• Support for professional certifications.
• Retail discounts on various lifestyle services.
• Access to Employee Resource Groups.

Join Netcompany, ranked 5th on the UK Top 50 Best Places to Work 2024 by Glassdoor.

Our culture emphasizes low bureaucracy, high agility, and flexibility, fostering an entrepreneurial spirit. Since acquiring Hunter Macdonald in 2017, we have expanded to over 7,400 employees across UK, Denmark, Norway, Poland, Holland, and Vietnam.