Senior User Researcher

Hackajob Ltd; Leeds; Remote; GBP 54,000 - 66,000; Full time

Benefits offered by this job

30 days annual leave

Cycle to Work scheme

Smart Tech scheme

Healthcare cash plan or pension

Flexible working hours

Parental leave

Counselling services

Job summary

Made Tech is seeking a Senior User Researcher to lead end-to-end research within multidisciplinary teams, shaping public services through user-centered methods.

You will select appropriate qualitative and quantitative approaches, facilitate findings, and communicate decisions to stakeholders while promoting a culture of learning and collaboration within the UCD community.

Qualifications

• Experience in user-centred, lean and agile research methodologies.
• Proficient in usability testing, contextual enquiry, rapid research, survey development, and evaluative research.
• Knowledge of accessibility and inclusive design.
• Understanding of GDPR and the MRS code of practice.
• Clear communication with research participants and stakeholders.
• Ability to support hiring and onboarding of researchers.
• Experience in service design, content design, or interaction design is valued.
• Proactive learning and knowledge sharing.
• Experience delivering public services and supporting a UCD community.

Responsibilities

• Act as the research subject matter expert on a multidisciplinary team, facilitating the end-to-end research process and communicating research decisions to the team and stakeholders.
• Scope research so everyone involved has a shared understanding of what success looks like.
• Select the most appropriate qualitative and quantitative research methods when designing a research project.
• Work as a solo researcher within a multidisciplinary team on client deliveries.
• Advocate for user research within project delivery and with stakeholders.
• Plan research that informs the design of public services that are helpful, usable, and successful.
• Help teams apply a range of methods to analyse research data and synthesize findings.
• Create compelling and actionable insights suited to the research development phase.
• Identify key project stakeholders, build relationships, and keep them updated on research progress.
• Present findings in show and tells and key meetings to project delivery teams and stakeholders.
• Analyze and interpret research findings so teams can confirm or challenge their understanding.
• Advocate for data-driven decisions based on research.
• Represent our community publicly and internally.
• Share approaches and best practices with communities of practice.
• Pursue new research methods and share knowledge with the user research community.
• Seek feedback and provide constructive feedback to colleagues.
• Help define design principles through delivering good public services.

Skills

User-centred research

Lean & Agile

Usability testing

Contextual enquiry

Rapid research

Survey design

Accessibility & inclusive design

GDPR & research standards

Communication with participants

Onboard researchers

Service design / interaction design

Knowledge sharing

Public sector experience

Tools

LESS

UX UI Design

Network

Support tools

Job description

Salary: £60,000 - 60,000 per year

Requirements:

• We need an experienced Senior User Researcher with confidence working alongside UCD colleagues and professionals outside our service line, including data and technology teams.
• We need experience in user-centred, lean and agile research methodologies, including usability testing, contextual enquiry, rapid research, survey development, measurable and evaluative research, and accessibility and inclusive design.
• We need someone who understands and follows our research standards, the MRS code of practice, and GDPR.
• We need clear communication skills for working with research participants, including explaining GDPR policies.
• We need someone who can support the hiring and onboarding of researchers.
• We value experience in service design, content design, or interaction design.
• We value a proactive approach to learning, sharing knowledge, and giving and receiving constructive feedback.
• We value experience delivering good public services, supporting clients, and contributing to the growth and happiness of a UCD community.
• An SC clearance will be required if successful.

Responsibilities:

• Act as the research subject matter expert on a multidisciplinary team, facilitating the end-to-end research process and communicating research decisions to the team and stakeholders.
• Scope research so everyone involved has a shared understanding of what success looks like.
• Select the most appropriate qualitative and quantitative research methods when designing a research project.
• Work as a solo researcher within a multidisciplinary team on client deliveries.
• Advocate for user research within project delivery and with stakeholders.
• Plan research that informs the design of public services that are helpful, usable, and successful.
• Help teams apply a range of methods to analyse research data and synthesise findings.
• Create compelling and actionable insights suited to the research development phase.
• Identify key project stakeholders, build relationships, and keep them updated on research progress.
• Present findings in show and tells and key meetings to project delivery teams and key stakeholders.
• Analyse and interpret research findings so teams can confidently confirm or challenge their understanding of problems and ideas.
• Advocate for teams to make decisions based on research findings.
• Represent our community publicly and internally.
• Contribute to communities of practice by sharing suggestions, approaches, ideas, and best practice.
• Take a proactive approach to learning new research methods and analysis techniques, and share knowledge back to the user research community.
• Seek feedback on your own work and provide constructive feedback to colleagues.
• Help define our design principles through delivering good public services.

Technologies:

• Support
• LESS
• Network
• UX UI Design

More:

We are Made Tech, and our mission is to use technology to improve society for everyone. We help organisations transform, deliver, and manage world-class digital products and services, with a strong focus on design-led public sector work. Our team is building a community of designers and researchers to support growing demand for a design-led approach to service delivery. We offer a flexible and evolving benefits package that includes a Smart Tech scheme, Cycle to Work scheme, an individual benefits allowance for healthcare cash plan or pension, 30 days of paid annual leave plus bank holidays, flexible working hours, flexible parental leave, part-time remote working, paid counselling, and optional social and wellbeing events. We are scaling quickly and recently introduced a flexible benefit platform. If successful, you will need to undertake SC clearance. We are proud of our work across public services, including projects supporting housing repairs, NHS access, and energy performance, and we were recently named a finalist in the Raising the Bar for Workplace Transparency Award.

last updated 40 week of 2026