Senior User Researcher

Netcompany; City of Edinburgh; Hybrid; GBP 35,000 - 60,000; Full time

Job summary

Join a forward-thinking company at the forefront of technology innovation, where you will play a pivotal role in shaping user-centered practices. This exciting opportunity involves conducting user research, aligning activities with service propositions, and advocating for inclusive design. With a commitment to flexibility and a hybrid working model, you will thrive in an environment that promotes agility and collaboration. The company is recognized as one of the best places to work in the UK, offering a supportive culture that values diversity and individual contributions. If you are passionate about making a difference in the digital landscape, this role is for you.

Benefits

25 days’ holiday

Private Medical Health care

Pension contribution

Life Assurance

Professional certifications support

Retail discounts

Employee Resource Groups access

Qualifications

• 4+ years of user research experience with a focus on GDS principles.
• Ability to analyze data and present findings to diverse audiences.

Responsibilities

• Conduct user research and supervise other researchers to enhance practices.
• Advocate for inclusive practices and design accessible services.

Skills

User Research

GDS Design Principles

Data Analysis

User-Centered Design

Agile Methodologies

Education

4+ years of User Research experience

Eligible for Security Clearance

Job description

Company Description

Are you ready to join the forefront of technology innovation with Netcompany?

As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing the way businesses operate. Our vision is to be the leading digital challenger in Europe whilst evolving the next generation of IT consulting.

Operating across both public and private sectors, we offer a comprehensive range of services from application development and seamless cloud migration to program delivery and service operations. Our offerings are designed to meet diverse business needs.

Job Description

At this level, you will be expected to:

• Have experience working to the GDS design principles or equivalent standards in the UK Public sector.
• Build user-centred practices in new teams.
• Align user research activities with wider plans to inform a service proposition.
• Carry out user research and supervise and develop other user researchers to assure and improve research practice.
• Advocate for inclusive practices and help teams design and deliver accessible services that work for all users.
• Have experience of a wide range of primary and secondary user research methods.
• Understand and help teams apply a range of methods to analyse research data and synthesise findings.
• Present research findings effectively, summarising and tailoring for different audiences.
• Understand the social and technological context of projects.
• Align user research activities to inform decision making and action.
• Know about the technologies used to build and operate digital services.
• Help inexperienced teams adopt user-centred practices and embed them into their agile workflow.

Qualifications

• 4 years plus User Research experience.
• Experience working to the GDS design principles or equivalent standards in the UK Public sector.
• Full right to work in the UK.
• Eligible for Security Clearance.
• Work to a Hybrid working model.

Additional Information

Benefits:

• Hybrid working model with some flexible working.
• 25 days’ holiday.
• Private Medical Health care via Vitality.
• Pension contribution, Life Assurance.
• Professional certifications supported as part of learning and development.
• A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well-being services.
• Access to our Employee Resource Groups, which represent diverse backgrounds and provide a platform for colleagues to connect, learn, and support one another.

Join Netcompany, where we proudly hold the 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees’ Choice Awards for 2024.

At Netcompany, we pride ourselves on our entrepreneurial spirit and our capacity for doing things differently. Our culture is built on fostering low bureaucracy, emphasizing high agility and promoting flexibility, enabling everyone to contribute their best.

Our journey began in the UK with the acquisition of Hunter Macdonald in 2017. As one of Northern Europe's most accomplished IT companies, we have expanded our headcount globally to 7400+ employees and have offices in the UK, Denmark, Norway, Poland, Holland, and Vietnam.

We are a Disability Confident Employer and are committed to creating an inclusive and diverse environment that celebrates every individual. Our recruitment processes are based on individual merit. If you require any reasonable adjustments or additional support during the interview process, please email the HR Team at [e-mail] for assistance.

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