Senior User Research Consultant (UX) - GAIN Experience

Catch Digital; Bournemouth, Bristol, London, Manchester; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Catch Digital, a forward-thinking agency based in the UK, is seeking a Senior User Research Consultant with at least 3 years of experience. The role focuses on leading user experience projects, performing user research, and collaborating with cross-functional teams to deliver user-centered solutions. If you're an analytical thinker with a passion for enhancing digital experiences, we want you on our team.

Benefits

Private Medical Insurance

BUPA Life Assurance

Income protection

Employee Assistance Programme

Cycle to Work salary sacrifice scheme

Tech & Wearables salary sacrifice scheme

Octopus EV Scheme

Discounts on hotels, holidays, and gyms

Qualifications

• Minimum 3 years of experience in UX research.
• Experience in agency environments may be necessary.
• Ability to manage client relationships and projects.

Responsibilities

• Lead and manage user experience projects from conception through to execution.
• Conduct user research and translate findings into design recommendations.
• Mentor junior team members and contribute to continuous improvement.

Skills

Usability testing

User research

Critical thinking

Collaboration

Tools

Wireframing tools

Prototyping tools

Job description

Senior User Research Consultant (UX) - GAIN Experience

The Role: Senior User Research Consultant
Location: UK-based hybrid, with offices in Bournemouth, Bristol, London and Manchester you can work from either

What we’re looking for

You're a seasoned UX researcher with a track record of leading projects, on paper that looks like minimum 3 years experience. We value experience in agency environments, where you've finessed the ability to manage client relationships and drive projects to success.

Your skills include usability testing, user research and the ability to translate complex ideas into elegant, user-friendly digital solutions. You're adept at facilitating workshops and comfortable presenting to all stakeholders.

A solid understanding of current UX methodologies and tools is essential, as well as the ability to collaborate with multidisciplinary teams to create user-centric designs. And finally, experienced in commercial UX research, not just academic.

Requirements

What you'll be doing

• Lead and manage user experience projects from conception through to execution
• Conduct user research, synthesize findings, and translate insights into actionable design recommendations
• Develop wireframes, prototypes, and high-fidelity mock-ups using industry-standard tools
• Collaborate closely with designers, developers, and clients to ensure user-centred design principles are applied
• Mentor junior team members and contribute to continuous improvement
• Stay up-to-date with the latest UX trends and methodologies to continuously improve our processes and deliverables

How you'll work

Constant curiosity: You can think critically and understand the data, knowing where you need to take action. You’re analytical with the ability to investigate and resolve

Pushing boundaries: You’ll make the most efficient use of technology, suggesting process improvements

The power of our imagination: You're a problem solver who goes the extra mile. You’ll know the best approach to take with clients to get results.

Making it happen: You’re proactive and you know you can make a difference. You use your sound judgement when making decisions and you take responsibility for your decisions and actions.

Putting people first: You’ll build effective relationships with people, internally and externally, understanding both business and client needs.

About Nomensa

Nomensa is a strategic experience design agency. Combining our experience in psychology, interaction design and technology, we transform digital experiences. [CL1]

Plot twist …

About GAIN
We are now GAIN . GAIN is creative-led, insight-driven company that blends data, tech and creativity to create meaningful impact, with a workforce of 650 people worldwide.

Joining forces with Catch, Bunnyfoot and Access, we've become GAIN Experience - the digital experience focused part of the group. Our purpose stays the same: to put your users at the heart of everything we do and help businesses grow stronger, smarter, and faster through technology.

Our benefits for UK employees include:

• Private Medical Insurance
• BUPA LifeAssurance
• Income protection
• Employee Assistance Programme
• Cycle to Work salary sacrifice scheme
• Tech & Wearables salary sacrifice scheme
• Octopus EV Scheme
• Discounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writing
  
  

The Application Process:

The closing date for applications is: 23rd June 2025

1. 15-minute intro call with the hiring manager or a member of the people team

2. Two interview stages, including a task

(P.s. our interviews tend to be more friendly and relaxed than most, just like our culture)

Interview Adjustments - We will do everything possible to create the best experience for candidates, however we appreciate interviews can be challenging. So, please let us know if we can make any adjustments to make you more comfortable or confident.

The above also applies once successful, if you require any reasonable adjustments to ensure a smooth transition into your new role, please highlight this with us during onboarding.

GAIN is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.