Senior User Experience Researcher - Citi

Jobs via eFinancialCareers; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in finance seeks a Senior User Experience Researcher to enhance applications within AML and Sanctions technologies. This role involves spearheading user research methodologies, mentoring teams, and collaborating with cross-functional partners to ensure exceptional user experiences based on actionable insights. Ideal candidates will possess extensive experience in UX research in regulated settings and strong communication skills.

Qualifications

• Relevant UX research experience in a highly regulated industry.
• Hands-on experience leading qualitative and quantitative studies.
• Experience leading design thinking workshops.

Responsibilities

• Lead a variety of research including user interviews and surveys.
• Design and execute studies following best practices.
• Collaborate and share findings across the organization.

Skills

Leadership

Communication skills

Analytical skills

Creative problem solver

Attention to detail

Education

Bachelor's/University degree

Master's degree

Tools

Qualtrics

Figma

EnjoyHQ

Job description

Senior User Experience Researcher - Citi

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The Role

As a Senior UX Researcher you'll be key to the development of applications in AML and Sanctions technologies within Enterprise Technologies. Working with UX Design, Product, Business (Compliance) and Engineering colleagues, you'll be applying your expertise to generate and leverage a wide variety of research methods, testing, and insights to ensure design and product direction is based firmly on solid a foundation of user research.

The Role

As a Senior UX Researcher you'll be key to the development of applications in AML and Sanctions technologies within Enterprise Technologies. Working with UX Design, Product, Business (Compliance) and Engineering colleagues, you'll be applying your expertise to generate and leverage a wide variety of research methods, testing, and insights to ensure design and product direction is based firmly on solid a foundation of user research.

Responsibilities

• Lead a wide variety of research including user interviews, co-creation, journey mapping, usability and concept tests and surveys, ensuring that actionable results are delivered and shared
• Design and execute research studies that follow research best practices and methodologies
• Present and communicate research results and recommendations to stakeholder teams and the larger organization when needed
• Collaborate and share research findings and insights across the organization
• Provide guidance and rigor around research methodologies and best practices
• Define relevant metrics for benchmarking and measurement of journeys
• Integrate research insights with quantitative data to inform deep understanding of client journeys as well as data-driven prioritization
• Bring innovative approaches and creative thinking to scoping primary research with populations that may be challenging to recruit
• Understand existing and planned Citi Infrastructure and projects, and work on solutions that can be implemented in a timely manner, to make measurable impact
• Mentor user researchers and designers doing research to grow and scale research capabilities
• Collaborate with research and design leadership to identify new tools and/or process improvements that drive better alignment and compliance with design systems
• Apply a positive and constructive attitude to all feedback.
• Work closely with UX Designers to ensure they have all the details they need to generate detailed UX designs.
• Keep up to date with the latest UX practices, innovations, and tools.
• Help to support new UX starters in the team.
• Participate in the wider Functions UX community of practice.
  
  
  

Required Experi e nce and Competencies

• Relevant UX research experience in a highly regulated industry and B2B or enterprise setting
• Extensive hands-on experience leading both qualitative and quantitative research studies across the Design Thinking stages
• Experience leading and conducting generative and evaluative user research
• Ability to lead design thinking workshops
• Creative problem solver comfortable dealing with uncertainty
• Self-starter with the ability to define goals and strategies
• Able to combine strategic thinking with pragmatism without sacrificing quality
• Proactive and positive attitude, with strong attention to detail & analytical skills
• Outstanding written and oral communication skills
• Significant experience working with senior stakeholders and engineers
• Familiarity with research tools e.g EnjoyHQ, Qualtrics, Figma / Figjam
• Bachelor's/University degree
  
  
  

Desirable Skills, Experience and Competencies

• Experience with agile methodology
• Master's degree
  
  
  

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Job Family Group:

Technology ------------------------------------------------------

Job Family:

Digital Design Engineering ------------------------------------------------------

Time Type:

Full time ------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View Citi's EEO Policy Statement and the Know Your Rights poster.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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